Customer Service Deputy Team Leader

Kemp Recruitment Ltd; Exeter; On-site; GBP 29,000; Full time

Job summary

A leading company is seeking a proactive and motivated Customer Services Team Leader for an 18-month maternity cover contract at their Exeter site. This position involves providing hands-on support to the team, driving continuous improvement in customer experience, and overseeing key processes. Ideal candidates should have proven customer service leadership experience and excellent communication skills.

Qualifications

• Proven experience in customer service with leadership responsibilities.
• Confident with systems (SAP/Excel desirable).
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Provide hands-on support and coaching to the Customer Services team.
• Act as the escalation point for issue resolution.
• Oversee order management and ensure daily targets are met.

Skills

Communication

Organisation

Problem-solving

Attention to detail

Tools

SAP

Excel

Job description

Customer Services Team Leader
Location: Exeter
Contract: 18-month maternity cover Full-time (37.5 hours/week)
Salary - 29,000 DOE
About the Customer Services Team Leader Role:
My client is seeking a proactive and motivated Customer Services Team Leader to join their team on an 18-month maternity cover contract, based at their Exeter site.

Key Responsibilities of a Customer Services Team Leader:

• Provide hands-on support and coaching to the Customer Services team
• Act as the escalation point for issue resolution and peak periods
• Oversee order management, complaints, and prescription processes
• Ensure daily targets are met and service levels maintained
• Collaborate with Sales and Supply Chain teams to improve performance
• Drive continuous improvement in customer experience and team efficiency
• Support recruitment, training, and team development
• Prepare and manage reporting for internal stakeholders

About You:

• Proven experience in customer service, with leadership responsibilities
• Excellent communication, organisation, and problem-solving skills
• Confident with systems (SAP/Excel desirable)
• A supportive, hands-on leader with a passion for service excellence
• Strong attention to detail and the ability to work under pressure

Next Steps:
If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed).