Front of House Team Leader

The Wave; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Wave in Bristol is seeking a Front of House Team Leader to oversee the Food and Beverage operations. In this high-volume environment, you will manage shifts, customer interactions, and staff training, ensuring a memorable visitor experience. Join a team that prioritizes happiness and community, offers 30 days of paid holiday, and encourages you to explore personal growth.

Benefits

30 days of paid holiday

Opportunities to earn through team incentives

Free staff surfs

Pension

20% staff discounts on retail

Up to 75% off surf bookings

Up to 40% off food and beverage items during shifts

Up to 25% off accommodation

Qualifications

• Experience across all areas (bar, floor, counter and kitchen).
• Ability to manage high-volume operations and customer interactions.

Responsibilities

• Plan and lead the shift ensuring optimal team performance.
• Handle customer feedback and disputes effectively.
• Train Level 1 & 2 Front of House team members.

Skills

Team Management

Customer Service

Food Hygiene

Adaptability

Job description

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The Wave, Bristol, are recruiting a Front of House Team Leader on a
permanent basis.

As a Front of House Team Leaderat The Wave, you will assist in
the running of the Food and Beverage department which includes the kitchen,
clubhouse and site pop ups. Working alongside the Food & Beverage Manager
and the Assistant Food & Beverage Manager, you will achieve this by
ensuring the day-to-day operations run smoothly through people management,
delegation and knowing what your departments needs at different times. You will
be experienced across all areas (bar, floor, counter and kitchen) working
wherever your department needs help. This experience allows you to assist in
the training and coaching of your team so they are the best they can be.

Our
F&B area can seat 300+ visitors (inside and out) and is a high-volume
operation. We feed and water super hungry surfers, our guests staying at The
Camp – a 25-safari tent set up, and spectators who come to hang out in our
amazing venue.

Our Front of House Team Leader

• Plan and lead the shift so that
  everyone is performing at their best throughout the day to enhance our visitor
  experience
• Work in all sections, as and
  when necessary, from the bar to the back of house
• Be the first point of contact
  for customer feedback and ensure any disputes or adverse comments are resolved
• Work with and maintain
  relationships with third party companies such as suppliers
• Go the extra mile to make our
  visitors happy and ensure they leave The Wave with a smile on their face
• Support the Food & Beverage
  Managers to deliver the departmental objectives
• Assist the Assistant Food &
  Beverage Manager to train Level 1 & 2 Front of House team members in-line
  with their training checklist
• Ensure your team is always
  adhering to high levels of food hygiene safety practices
• Work with the Food &
  Beverage Manager to adapt the department’s resource and offerings to stay
  in-line with targets and KPI’s
• This role will include working patterns that vary
  throughout the year and there is a mixture of early, mid and late shifts with the
  earliest start time of 05:15 and a latest finish time of 00.00.

Why join The Wave?

Our values as a business are
the same as those we have as people. And they’re very simple. We know that when
people are happy in themselves, connected to a community and caring for their
environment they tend to do the right thing, naturally. That’s the basis of how
we work. We are adventurous, we are bold in our learning, adapt to change
positively, face challenges together and explore new opportunities. We respect
and care for each other and ourselves, supporting each other because people
matter.

In return you’ll get:

• 30 days of paid holiday (inclusive of bank hols)
• Opportunities to earn more through team incentive
  schemes
• Free staff surfs
• Pension
• Staff discounts on retail of up 20%
• Up to 75% off your surf bookings
• Up to 40% off your food and beverage items while on
  shift
• Up to 25% off our accommodation
• The chance to work with a great team

We want
everyone to be the best they can be throughout the recruitment process; if you
require any additional adjustments, please let us know.

Recruiting
for diversity is not simply a tick box exercise for The Wave. We are an Equal
Opportunities employer, committed to building a diverse and inclusive workplace.

Even if you
don’t meet every single requirement outlined in the job description, we would
still like to hear from you. The right attitude is as powerful as experience
for many of the roles we recruit for.