Customer Service Coordinator: Fast-Paced Housing Support

Vistry Group; Basingstoke; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Salary sacrifice car scheme

Up to 39 days annual leave

Private medical insurance

Competitive pension

Life assurance

Share save schemes

Employee rewards portal

Job summary

Vistry Group is seeking a Customer Service Coordinator for our Basingstoke site. You will liaise with customers, partners, technicians and subcontractors to close service cases within SLA and ensure timely completion. You will handle complaints by phone or email and appoint contractors for snagging or defects in homes.

We value in-person collaboration and strong team culture, with flexible working where possible. The role offers a competitive salary, annual bonus, and a range of benefits.

Qualifications

• GCSEs including Maths & English (or equivalent)
• Customer service qualification preferred
• Experience in fast-paced customer service environment is expected

Responsibilities

• Handle customer service matters by email or phone and address issues promptly and in line with SLA.
• Issue instructions to sub-contractors and follow up for timely resolution.
• Follow up on outstanding remedial works to complete within 28 days where possible.
• Deliver excellent customer service with empathy to ensure a positive journey.
• Communicate effectively with internal departments and build strong working relationships.
• Carry out general admin tasks and keep the database up to date.
• Ensure Customer Service KPIs align with company guidelines.
• Maintain awareness of Health and Safety requirements and comply at all times.

Skills

Microsoft Office

Excel

Outlook

Complaint handling

Organisational skills

Communication skills

Teamwork

Problem solving

Customer service

Calm under pressure

Education

GCSEs including Maths & English

Customer Service qualification

Tools

Database systems

Job description

Vistry Group is seeking a Customer Service Coordinator for our Basingstoke site. You will liaise with customers, partners, technicians and subcontractors to close service cases within SLA and ensure timely completion. You will handle complaints by phone or email and appoint contractors for snagging or defects in homes.

We value in-person collaboration and strong team culture, with flexible working where possible. The role offers a competitive salary, annual bonus, and a range of benefits.