Customer Service Coordinator

Whistl UK Ltd; Marlow; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Coordinator to enhance client experience and ensure smooth operations. This role involves supporting client transitions, maintaining records, and assisting other teams with increased capacity. Applicants should possess strong communication skills, organization, and a customer-oriented mindset.

Qualifications

• 1+ years in customer service and client management.
• Experience in postal/logistics industry preferred.
• Strong command of Excel required.

Responsibilities

• First-line response to client queries via phone, email, and chat.
• Maintaining booking logs and managing client records.
• Preparing invoices and managing supplier communications.

Skills

Communication

Organization

Attention to Detail

Education

GCSEs including English and Maths

A-Level/BTEC or equivalent

Tools

HubSpot

MS Office

Job description

Are you passionate about delivering exceptional customer service?

We’re looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes.

In this role, you’ll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, you’ll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.

The Customer Service Coordinator is responsible for a wide range of tasks that keep client operations running like clockwork. Your ability to stay organised, think proactively, and communicate effectively will be key. You’ll work closely with our Client Services, Sales, and Marketing teams, as well as liaise with suppliers and partners like Royal Mail.

Core Responsibilities

Client Support

• First-line response to client queries via phone, email, and chat and sending key updates such as delivery instructions and booking info
• Onboarding new clients and managing contract setup
• Assisting Account Managers and Sales during peak periods

Operational Support

• Maintaining booking logs and accurate client records and producing client reports and insights to support retention, using HubSpot for data management and reporting
• Preparing and sending invoices, chasing payments, and processing purchase orders and supplier communications
• Managing assets, supporting marketing requests and helping with marketing outreach activities
• Handling Royal Mail requests, complaints, and user setups
• Contributing to e-commerce testing and development
• Participating in team meetings and project support
• Assisting with onboarding Channel Partners

Additional Information

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

Apply today and become a key part of a collaborative and client-focused team!

What We’re Looking For

• Self-motivated, organised, and committed to excellence
• A strong communicator with a confident and professional phone manner who builds trust and simplifies information
• Collaborative team player with a can-do attitude
• Detail-oriented with solid time management skills
• Commercial awareness and customer-centric mindset
• Skilled in MS Office (especially Excel and PowerPoint)

Experience & Qualifications:

• 1+ years in customer service
• 1+ years working with clients or within a professional team
• GCSEs (including English and Maths); A-Level/BTEC or equivalent
• Experience in the postal/logistics industry
• Familiarity with CRM tools (e.g. HubSpot)
• Advanced Excel skills

Additional Requirements:

• Occasional business travel may be required
• Flexible to work extra hours when needed
• Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.

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Created on 25/06/2025 by TN United Kingdom