Customer Administration Coordinator - Export

OCEAN NETWORK EXPRESS (EUROPE) LTD. FILIAL I FINLAND; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Company pension plan (up to 10%)

Performance related pay

Permanent Health Insurance (PHI)

Death in Service (x8 salary)

Employee Assistance Programme

Private Medical Cover after 2 years

Cycle to Work

Tax-Free Childcare

Job summary

Ocean Network Express (Europe) Ltd. Filial i Finland in Ipswich, UK is seeking a Customer Administration Coordinator - Exports. You will manage manifest submissions, liaise with customers, and promote ONE's digital tools to handle inquiries efficiently.

The role requires strong customer service, familiarity with shipping/logistics, and comfortable using digital platforms. You will work with several departments to optimise processes and ensure timely, accurate invoicing and compliance.

Qualifications

• Strong customer service focus with excellent communication and interpersonal skills.
• Previous experience in shipping, logistics, or a customer service administrative role (preferred).
• Good understanding of import processes and documentation.
• Confident using digital platforms and open to adopting new technologies.
• Detail-oriented with strong time management and problem-solving skills.
• A positive attitude and willingness to learn.
• Team player to work well in a team or on individual tasks.

Responsibilities

• Timely and accurate processing and submission of manifest and amendments per international regulations.
• Keep up to date on industry developments, SOP changes and country regulations.
• Liaise with offshore to resolve queries via in-house tools.
• Interact with customers via service cloud, live chat and phone to assist queries.
• Promote use of ONE's digital platform and self-service tools.
• Ensure costs are recovered and invoices raised per SOP.
• Maintain quality standards and KPIs to boost customer satisfaction.
• Collaborate with multiple departments to update processes.
• Build knowledge of different roles for cross-department support.

Skills

Customer service

Communication

Interpersonal skills

Tools

Service cloud

Job description

Customer Administration Coordinator - Exports

Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent

We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.

Key Responsibilities:

• Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).

• Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.

• Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.

• Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.

• Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.

• Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.

• Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.

• Work internally with multiple departments to ensure the most efficient and updated processes are in place.

• To actively build knowledge and understanding of separate roles to enable cross department assistance.

About You:

• Strong customer service focus with excellent communication and interpersonal skills.

• Previous experience in shipping, logistics, or a customer service administrative role (preferred).

• Good understanding of import processes and documentation.

• Confident using digital platforms and open to adopting new technologies.

• Detail-oriented with strong time management and problem-solving skills.

• A positive attitude and willingness to learn.

• Team player to work well in a team or on individual tasks.

WHAT WE OFFER

• Paid annual leave of 25 days per annum in addition to UK public holidays
• Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
• Performance Related Pay - a pay award and discretionary annual bonus linked directly to their performance in addition to annual review
• Permanent Health Insurance (PHI)
• Death in Service Benefit (x8 annual salary)
• Employee Assistance Programme, with free independent confidential support and virtual GP services
• Private Medical Cover (BUPA) after two years’ service
• Interest free annual travel season ticket loan
• Family leave policies enhanced above statutory
• Access to the UK’s Tax-Free Childcare scheme
• Enhanced Company sick pay policyAnnual Medical Health check
• Annual eye test and contribution towards glasses for VDU prescriptions
• Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
• Loyalty Award Scheme
• Cycle to Work scheme