Client Services Coordinator

MarkJames Search; Theale; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing logistics company seeks a Client Services Coordinator in Reading. This full-time, hybrid role involves managing customer enquiries, processing orders, and collaborating with the Internal Key Account Manager. Ideal candidates should possess strong organisational skills and experience in client services.

Benefits

Excellent remuneration package

Career progression prospects

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to prioritise tasks effectively in a fast-paced environment.

Responsibilities

• Act as first contact for customer enquiries, ensuring timely responses.
• Maintain accurate records of client interactions in CRM system.
• Assist in managing service desk tickets for customer issues.

Skills

Organisational skills

Communication skills

Problem-solving mindset

Tools

Microsoft 365

Job description

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Our client, a rapidly growing logistics company, is hiring a Client Services Coordinator to join their team based in Reading. This position will support the Internal Key Account Manager by managing customer enquiries, processing orders and ensuring a seamless customer experience.

Responsibilities

• Act as a first point of contact for customer enquiries, ensuring a professional and timely response
• Working with the Internal Key Account Manager to address customer needs and escalate complex issues
• Maintain accurate and detailed records of all client interactions in the CRM system
• Accurately process sales orders in line with company policies
• Assist in managing service desk tickets, ensuring accurate logging and resolution of customer issues
• Collect and relay customer feedback to the product team to support continuous improvement

Requirements

• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• IT literate, including proficiency in Microsoft 365 (Outlook, Excel, Word and PowerPoint)
• Previous experience in a Client Services or administrative role is advantageous
• Ability to prioritise tasks effectively in a fast-paced environment
• A problem-solving mindset with a focus on delivery of timely solutions

This is a full-time, permanent position working Monday-Friday. This is a hybrid role with a minimum of 3 days in the office in Theale.

Our client offers an excellent remuneration package and excellent career progression prospects.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Transportation, Logistics, Supply Chain and Storage and Pharmaceutical Manufacturing

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