Customer Service Coordinator

Nationwide Air Conditioning Limited; Edenbridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee Ownership Trust membership

Profit share

Career development

Free on-site parking

Company events

Company pension

Employee Assistance Programme

Job summary

Nationwide Air Conditioning Limited in Edenbridge, Kent is seeking a Service Coordinator to support our field engineering teams and customers. You will schedule service and maintenance work, manage multiple priorities, and deliver outstanding customer service daily.

The role offers an employee-owned culture, development opportunities, and a path to long-term career growth within a respected UK HVAC provider. commuting to our Edenbridge office is essential.

Qualifications

• Previous customer service experience
• Experience using scheduling software
• Good organisational and administrative abilities
• Proficient in Microsoft Office
• Experience across multiple systems and platforms
• Ability to manage multiple priorities in a fast-paced environment
• Able to commute to Edenbridge office

Responsibilities

• Answer inbound calls from customers and clients
• Raise and schedule service and maintenance jobs
• Raise purchase orders and order parts after quotes
• Liaise with customers and site contacts about access
• Arrange engineers and subcontractors to attend works
• Update customer portals and internal systems
• Monitor jobs to ensure KPI targets are met
• Provide excellent customer service and maintain relationships

Skills

Customer service

Organisational skills

Multi-tasking

Experience in HVAC environment

Commute to Edenbridge

Tools

Scheduling software

Microsoft Office

Job description

Customer Service Coordinator - Up to £28,000 + Profit Share + Career Development

Looking to take the next step in your career?

At Nationwide Air Conditioning, we're growing and we're looking for an organised and customer-focused Service Coordinator to join our team in Edenbridge, Kent. If you enjoy working in a fast-paced environment, coordinating multiple priorities, and delivering excellent customer service, we'll provide the support and opportunities to help you develop your career.

As an employee-owned business, when we succeed, our people share in that success. You'll join a team that values teamwork, professionalism and long-term career development while supporting some of the UK's best-known commercial brands.

About Us

Nationwide Air Conditioning is one of the UK's leading HVAC service, maintenance and installation providers, supporting customers across retail, leisure, hospitality and commercial sectors.

Our teams support an impressive range of clients including:

• David Lloyd Leisure
• Hilton Hotels
• JD Sports
• Vue Cinema
• Radisson Hotels
• TK Maxx
• Everlast Gyms

With regional teams across the UK and over 20 years of continued growth, we're proud of our reputation for delivering exceptional service and creating long-term careers for our people.

The Role

As a Service Coordinator, you'll play a key role in supporting our field engineering teams and customers, ensuring work is scheduled efficiently, jobs progress smoothly, and customer expectations are met.

Typical responsibilities include:

• Answering inbound calls from customers and clients
• Raising and scheduling service and maintenance jobs
• Raising purchase orders and ordering parts following quote approvals
• Liaising with customers and site contacts regarding access and availability
• Arranging engineers and subcontractors to attend works
• Raising permits for sites where required
• Updating customer portals and internal systems
• Monitoring jobs to ensure KPI targets are achieved
• Checking job costings before submission for invoicingProviding excellent customer service and maintaining strong client relationships

What We're Looking For

• Previous Customer Service experience
• Experience using scheduling or booking software
• Good organisational and administrative abilities
• Computer literate with proficiency in Microsoft Office applications
• Experience working across multiple systems and platforms
• Ability to manage multiple priorities in a fast-paced environment
• Able to commute to our Edenbridge office
• A positive attitude and willingness to learn
• Experience working within an engineering, facilities management or HVAC environment
• Experience coordinating mobile engineers or subcontractors
• Strong attention to detail and problem-solving skills

What You'll Receive

• Salary up to £28,000 depending on experience
• Monday to Friday working pattern
• 08:00 - 16:00 or
• 09:0~- 17:00
• Employee Ownership Trust membership after 12 months
• Annual profit share opportunity*
• Free on-site parking
• Company events
• Company pension
• Employee Assistance Programme
• Access to our suite of salary sacrifice benefits
• Holiday entitlement increases with length of service
• Ongoing training and career development opportunities

*Profit share subject to company performance and scheme rules.

Why Join Nationwide Air Conditioning?

We're building a business where our people share in our success. As an employee-owned company, we're committed to creating a positive culture, investing in development, and giving our teams the opportunity to build long-term careers.

If you're looking for more than just another coordination role and want to join a business that genuinely values its people, we'd love to hear from you.