Customer Service Co-ordinstor

365 People; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics company in Hinckley is seeking a Customer Service Agent for a temporary role with immediate start. You will be responsible for managing customer accounts, handling inquiries via phone and email, tracking deliveries, and coordinating with various internal teams. Good communication skills and logistics experience are essential. This ongoing temporary assignment offers the opportunity to make a significant impact from day one.

Qualifications

• Experience in a logistics customer service role.
• Confident communicator with both phone and email.
• Ability to start immediately.

Responsibilities

• Manage customer accounts booking jobs and resolving issues.
• Track deliveries and manage communications.
• Coordinate with internal teams to ensure smooth operations.
• Validate surcharges and maintain CRM accuracy.
• Suggest process improvements based on observations.

Skills

Logistics customer service experience

Confident communication

Calm, solution-focused mindset

Tools

Basic Excel

Google Sheets

Job description

Customer Service Agent (Temporary / Immediate Start)

Earl Shilton, Leicestershire

• On-site
• £13.00–£14.00 per hour (PAYE)
• Full-time, ongoing temp

Outgoing, professional, and quick on the uptake? Step in immediately to keep freight moving and customers happy at a busy distribution business in Earl Shilton.

The Role

Own a set of customer accounts end-to-end : booking jobs, tracking, resolving issues fast, and protecting OTIF and margin.

What you’ll do

Booking & Pre-advice : Create jobs

Track & Trace : Live-monitor, chase missing info, misroutes, damages; push proactive ETAs.

Customer Comms : Manage phone / email queues, arrange reschedules and timed deliveries.

Exception Handling : Triage failed deliveries, refusals, shortages / damages, oversize freight; agree next actions and log claims with evidence.

Internal Liaison : Coordinate with Traffic / Planning, Warehouse, Drivers and the destination depot to keep freight flowing.

Billing / Admin : Validate surcharges (oversize, out-of-area, tail-lift), raise credits where justified, and keep CRM notes clean.

Continuous Improvement : Spot repeat offenders (packaging / access), suggest process fixes, update customer SOPs.

What you’ll bring

Experience in a logistics customer service role.

Confident, professional communicator (phone & email) with a calm, solution-focused mindset.

Able to start immediately and hit the ground running.

Nice to have

Knowledge of OTIF metrics, root-cause analysis, and continuous improvement.

Basic Excel / Google Sheets for trackers and reports.

Why this assignment

Immediate start at a high-pace depot where you’ll make an instant impact.

Ongoing temporary assignment with potential to extend.

Clear responsibilities, supportive team, and real ownership of your accounts.

Apply now with your CV. Shortlisted candidates will be contacted the same day for immediate start arrangements.

Keywords (to help your CV get seen) : Customer Service, Logistics, Transport Office, Transport Administrator, Logistics Coordinator, Immediate Start, Temporary