Customer Service Co-ordinator, 6 month contract

Tilia Homes; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An ambitious housebuilder is seeking a Customer Service Coordinator to join their team in Warrington for a 6-month contract. This role involves ensuring high standards of customer service, managing defect remediation, and building strong relationships with clients. The ideal candidate will possess excellent interpersonal skills, technical knowledge of housebuilding, and a customer service orientation. Join a company that prioritizes people and the planet, and be part of a team dedicated to creating sustainable communities and delivering affordable homes. This is a fantastic opportunity to make a positive impact in the UK housing market.

Benefits

26 days holiday plus additional bank holidays

Company Pension Scheme

Life Assurance

Employee Assistance Programme

Qualifications

• Excellent interpersonal skills for dealing with customers and colleagues.
• Good technical knowledge of housebuilding, including electrical and plumbing.

Responsibilities

• Ensuring defects are remedied in line with SLAs.
• Building relationships with clients, including Housing Managers.
• Preparing and submitting progress reports to the Customer Care Manager.

Skills

Interpersonal Skills

Technical Knowledge of Housebuilding

Strategic Thinking

Customer Service Orientation

Analytical Skills

Microsoft Excel

Microsoft Word

Job description

Customer Service Co-ordinator, 6 month contract

• Customer Service Co-ordinator, 6 month contract

About Us

Tilia Homes is an ambitious, 5-star housebuilder that puts people and the planet at the heart of everything we do. We're dedicated to delivering the best standards in design, build quality, and customer service.

We’re looking for talented and enthusiastic individuals who share this passion to join our team.

Our benefits package includes:

• 26 days holiday plus additional bank holidays (pro rata)
• Company Pension Scheme
• Life Assurance
• Employee Assistance Programme

About The Role

Tilia Homes has an exciting opportunity for a Customer Service Coordinator to join our friendly team within the Northern Region, based in Warrington. This is a 6-month fixed-term contract.

The main duties include:

• Ensuring defects are remedied in line with SLAs
• Building relationships with clients, including Housing Managers and Maintenance Managers
• Promoting cost control and recovery on site through work specifications and contract charge adherence
• Representing the company at corporate and handover events
• Developing ideas to improve build quality and after-sales service
• Planning and organising daily workloads
• Conducting handovers, pre-sale inspections, and 12-month defect inspections on shared ownership and outright sale products
• Specifying remedial works, allocating subcontractors, and supervising until completion
• Preparing and submitting progress reports to the Customer Care Manager
• Maintaining accurate records and documentation
• Assessing subcontractor performance and reporting issues
• Improving customer satisfaction ratings
• Ensuring health and safety compliance

About You

• Excellent interpersonal skills for dealing with customers and colleagues
• Good technical knowledge of housebuilding, including electrical, plumbing, and defect remediation
• Strategic thinking and coordination skills for complex work programmes
• Calm, professional, and patient when handling customer complaints
• Customer service orientation and high standards in customer interactions
• Logical evaluation and analysis skills
• Ability to work independently across commercial and delivery functions
• Intermediate proficiency in Microsoft Excel and Word

Bringing together Tilia Homes and Hopkins Homes, untypical aims to positively impact the UK housebuilding market by creating sustainable, inclusive communities and delivering homes that are affordable and environmentally friendly.

Our people are central to our success, and we are seeking talented and ambitious individuals to help us become the UK’s most customer-centric housebuilder.