Customer Service Co-ordinator

Banner Ltd.; Trowbridge; On-site; GBP 22,000 - 25,000; Full time

Job summary

Banner Ltd. is seeking a Customer Service Representative for their Trowbridge office, responsible for receiving and responding to customer inquiries. This role involves processing orders and providing exceptional customer care. Candidates should possess strong communication skills, be IT literate, and thrive in a fast-paced environment. A permanent and temporary contract is available, with competitive salary and benefits.

Benefits

33 days holiday including bank holidays

Cycle-to-work scheme

Access to 24/7 WeCare initiative

1 day of celebration leave

Ability to buy and sell holidays

Qualifications

• Experience in customer service is essential.
• Strong communication skills required.
• Proficient in using Microsoft packages.

Responsibilities

• Receive and respond to customer inquiries via phone and email.
• Process customer orders accurately and timely.
• Liaise with sales managers and suppliers as needed.

Skills

Customer service

Problem-solving

Communication

IT literacy

Attention to detail

Tools

Microsoft Office

Job description

This is one of our core values and the immediate and long-term success of the business, relies whollyon each and every person at Banner delivering on this passionately.

The attributes you will need to do this are:

• A champion of exceptional customer service with a can-do attitude.
• We are a seasonal business with periods of high-volume workload, and you will have the ability to stay calm, focused, and enthusiastic in a fast-paced environment.
• Adept at organising and prioritising in a rapidly changing environment, and with the flexibility of mind to multi-task with accuracy, adapting to the demands of the team and business.
  
• Providing exceptional telephone customer service in a busy, sales-driven environment.
• Excellent written and verbal communication skills, with internal customers, external customers, and suppliers.
• Strong problem-solving skills.

What’s the job

• Receiving and responding to customer enquiries via telephone and e-mail, providing an exceptional level of customer care.
• Processing customer orders in a timely and accurate manner to achieve our internal and external KPIs.
• Liaise with Area Sales Managers and internal departments to support customer needs and requirements.
• Occasional requirement to liaise with suppliers, progressing customer orders in line with capacity requirement.
• Tracking orders to ensure they arrive with the customer on the expected due dates.
• Providing administrative support where required, including mailbox management, and other general duties as required by the business.
• Provide accurate, valid and complete information to customers.

What experience are we looking for - desirable but not essential

• Be highly IT literate, specifically proficient using Microsoft packages.
• Demonstrate strong attention to detail with accuracy.
• Have a positive and solutions focused communication style.
• Be comfortable and skilled in dealing with customers, suppliers, and colleagues at all levels.
• Be a fast learner, unfazed by learning new processes and systems.

Social Environmental Responsibility (SER)

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.

Below are 5 things, we want you to build into your day-to-day responsibilities:

1. Switch off lights when the space is not being used.
2. Switch off computers at the end of every day.
3. If possible, avoid using one-use plastic water bottles.
4. Only fill up the kettle for the number of cups of hot drinks you are making.
5. Dispose of waste responsibly by using our recycling processes.

What are my hours and working days

We are offering two options:

1. A permanent, 40 hours a week on average,contract. Monday to Friday with no weekend work, 8.30am to 5pm.
2. A 9 month maternity cover ending March 2026, 40 hours a week on average, contract, Monday to Friday with no weekend work, 8.30am to 5pm.

When can I start

Immediately!

What’s our location

You would work out of our Head Office located in Trowbridge with plenty of free parking.

Salary & holidays

For the temporary role, the salary will be pro-rata.

Holidays are 33 days including bank holidays.

Unusually for a retail business, we close at Christmas!

Other things you might like to know

• You get 1 day of celebration leave.
• We offer a cycle-to-work scheme
• We offer access to our 24/7 WeCare initiative
• You can buy and sell your holidays
• and so much more