Customer Service Co-ordinator

Wärtsilä; Havant; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wärtsilä, a leader in sustainable technology, is seeking a Customer Service Co-ordinator to enhance customer business. The role involves managing quotations, building relationships with stakeholders, and ensuring exceptional customer satisfaction levels. Successful candidates will demonstrate strong communication, negotiation skills, and a detail-oriented approach.

Qualifications

• Proven experience in a customer-facing role.
• Strong commercial acumen for negotiations and cost awareness.
• Excellent communicator with strong analytical problem-solving skills.

Responsibilities

• Produce quotations and proposals in response to customer enquiries.
• Build relationships with key stakeholders across multiple functions.
• Ensure all processes comply with audit requirements.

Skills

Customer Service

Negotiation

Analytical Skills

Communication

Relationship Building

Tools

Excel

Word

SAP

Job description

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Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.Our ultimate aim isto provide increased value to bothour customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonisedand sustainable future.By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a

Customer Service Co-ordinator

to join our team working for a better future. The position is permanent and the preferred location is Havant, Hampshire, United Kingdom.

What you will be doing

At Wärtsilä Defence Solutions Limited (WDSL), we enhance the business of our customers by providing integrated systems, packages and products that offer lifecycle efficiency, decreased costs and reduced risks through the provision of reliable and environmentally sustainable products.

As a Customer Service Coordinator (Quotations / Proposals), you will support the sales organisation by taking a focussed responsibility on executing against enquiries for quotations and proposals in a timely manner as per business requirements.

You will have varied stakeholders you will work with in the role, across multiple function, including design engineering, finance, purchasing, production and the wider Wärtsilä global sales teams. This is a key role that would suit someone with an eye for detail and an inquiring manner, able to build strong relationships both internally and externally, and used to pulling data together from various sources in order to produce the finished quotation.

As Customer Service Co-ordinator, your work will focus on these responsibilities:

• Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
• Produce supporting documentation to secure internal management approval for the above.
• Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
• Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
• Make use of relevant computer software such as Excel, Word and SAP.
• Proactively provide exceptional customer satisfaction.
• Proactive approach to achieving and exceeding relevant Customer Service KPIs.
• Ensure all procedures/work processes comply with all audit requirements.

To be successful in this role we expect you to have:

• Proven experience in a customer facing role is essential.
• Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
• Excellent communicator with strong analytical problem-solving skillset.
• Confident in presenting and facilitating meetings.
• Strong team player with proven relationship building experience.
• Fluent in English, verbal and written.

The job is offered subject to successfully obtaining the appropriate security. clearance (BPSS) Applicants due to the nature of some projects will need to be a UK National.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.
For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.