Customer Service Co-ordinator

Hunter Plastic Surgery; Birmingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading global manufacturer based in Coleshill is seeking a Customer Service Coordinator or Sales Administrator. The role focuses on delivering top-notch customer experiences while managing orders and contracts. The position offers a hybrid work model, competitive salary, and a friendly work environment.

Benefits

Salary up to £27,000

23 + 8 bank holidays

Free Parking

Hybrid working: 4 days office, 1 day home

Qualifications

• Previous experience in a similar role.
• Excellent communication skills both written and verbal.

Responsibilities

• Process orders/contracts for new and existing customers.
• Review invoices and process any corrections.
• Communicate with customers in writing and on the phone.

Skills

Communication

Attention to Detail

Time Management

Multi-tasking

Tools

MS Office

MS Excel

Job description

Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Sales Administrator or a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.

Benefits

• Salary up to £27,000
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking
  
  

Duties/Responsibilities

Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.

Responsibilities

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments.
• Look after new customers and existing customers.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Service activities once delivery has taken place.
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices.
• Process cancellations and forward onto other departments.
  
  

Skills/Experience Required

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality
  
  

If this sounds like you, please apply today!