Customer Service Co-Ordinator

PTSG Fire Safety Solutions; Abingdon; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme

Life assurance

Employee Assistance Programme

Job summary

PTSG Group in Abingdon is seeking a Customer Service Co-Ordinator / Planner / Scheduler to join our Abingdon office (OX14 1RL). The role acts as the key link between customers and field engineers, coordinating appointments and ensuring we deliver on our promises.

Office hours are 8:30am–5:00pm, Monday to Friday with no shift work, weekends or bank holidays. You will receive full training and support in a collaborative environment that values teamwork, problem solving and personal development.

Qualifications

• Experience in customer-facing roles is desirable.
• Ability to plan and schedule field visits.
• Excellent communication and problem-solving skills.

Responsibilities

• Plan and schedule field engineer visits.
• Coordinate with engineers and customers to meet needs.
• Ensure timely delivery of services and maintain records.

Skills

Customer service

Planning

Scheduling

Communication

Job description

Customer Service Co-Ordinator / Planner / Scheduler Location: Abingdon (OX14 1RL)

We’re looking for Service Co-Ordinators to join our Abingdon office (OX14 1RL) and play a vital role in keeping our service operations running seamlessly.

Do you enjoy customer interaction, problem solving and achieving results. Perhaps you're working in retail or hospitality but looking to move away from shift work? This is an office based role, working 8.30am to 5pm, Monday to Friday. No shift work, no weekends, no Bank Holidays!

This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your work truly makes a difference every day. You'll receive full training and support which means we're keen to hear from those with transferable skills and a desire to learn.

At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.

What You’ll Be Doing

As a Customer Service Co-Ordinator, you’ll be the key connection between our customers and our field engineers; coordinating appointments, solving problems, and ensuring we deliver on our promises.

You will:

• Plan and schedule field engineer visits, responding quickly and effectively to changing customer needs.

• Deliver outstanding service in every interaction, whether on a quick call or a detailed email.

• Work closely with engineers, coordinators, and other team members to ensure jobs are completed efficiently and to a high standard.

What We’re Looking For

At Trinity, we know that how you work with others matters as much as what you know. We’re looking for someone who:

Enjoys helping others — you take pride in making customers feel heard and supported.

Is eager to learn and grow — you’re curious, open to feedback, and ready to build your skills.

Stays organised and adaptable — you can juggle priorities and stay calm in a fast-paced environment.

Brings positivity and a solution-focused approach — you’re a team player who’s always ready to lend a hand.

Why You’ll Love Working Here

• Full training and support within a collaborative team

• 23 days’ holiday (plus bank holidays).

• Pension scheme and life assurance to support your future.

• Access to our Employee Assistance Programme for your wellbeing.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access and Safety, Electrical Services, Building Access, Fire Solutions and Water Treatment.

With approximately 4,000 specialists supporting more than 90,000 customers across 200,000 buildings and delivering over 170 different services, we are committed to providing safe, compliant and high-quality services nationwide.

Our aim is simple: to be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills that service leavers, veterans, reservists and military families bring to the workplace, including leadership, teamwork, resilience and technical expertise.

We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality and inclusion throughout our recruitment process and across the wider business.

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