Customer Service Claims Handler

Acorn Insurance and Financial Services Limited; Liverpool; On-site; GBP 23,000 - 26,000; Part time

Job summary

A leading company in financial services is seeking a Customer Service Claims Handler to join their team in Liverpool. The role involves assessing insurance claims and providing support to clients. Ideal candidates should have strong customer service skills and the ability to work in a dynamic environment. The company offers comprehensive training, a competitive salary, and a performance-related bonus structure.

Benefits

Enhanced Annual Leave entitlement

Enhanced maternity and paternity pay

Wellbeing services

Company pension scheme

Flexible benefits platform

Referral bonus

Qualifications

• Experience in Customer Service or Claims Handling is preferred.
• Excellent customer service skills and a positive attitude.
• Full training provided.

Responsibilities

• Assessing claims in line with policy and procedure.
• Providing empathetic service to clients involved in road incidents.
• Handling First Notification of Loss (FNOL) calls.

Skills

Customer Service

Empathy

Problem-solving

Communication

IT skills

Motivation

Job description

Join to apply for the Customer Service Claims Handler role at Acorn Insurance and Financial Services Limited

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Join to apply for the Customer Service Claims Handler role at Acorn Insurance and Financial Services Limited

Acorn Insurance and Financial Services Limited provided pay range

This range is provided by Acorn Insurance and Financial Services Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: Customer Service Claims Handler


Location: Liverpool


Salary: £25,877 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.

Working hours: 37.5 hours per week, 7.5 hours a day. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am-5.00pm.

We are looking for a professional candidate, experienced in Customer Service or Claims Handling to join one of our friendly teams. This is an exciting opportunity to be part of a thriving Claims Department, and we invite applications from candidates with and without experience in Motor claims.

The ideal candidate, will have excellent customer service experience and a positive, can-do attitude.

Full training and continuous coaching will be provided to help you achieve your full potential.

START DATE FOR THE ROLE WILL BE 30TH JUNE 2025.

What you will be doing:

Providing a professional and proactive response in assessing claims in line with policy and procedure

Providing an empathetic service to clients who have been involved in road traffic incidents

Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification

To resolve any issues avoiding expressions of dissatisfaction escalating into complaints

Handle First Notification of Loss (FNOL) calls, entering relevant claims details

To monitor and manage claims ensuring all services are provided in an agreed timescale

Assessing new claims in accordance with policy terms and conditions

Identify and initiate any potential recoveries from 3rd parties

Handle any complaints in line with FCA guidelines

Identifying key requirements for replacement vehicles

Work to agreed SLA's and KPI'sWhat we're looking for:

Excellent customer service skills

Naturally empathetic and the ability to connect with people

Quick fast paced problem-solving ability

Positive can-do attitude

Good IT skills and a confident communicator

Motivated self-starter

Passionate about working as part of a teamAbout Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Enhanced paternity pay and 16 weeks full maternity pay.

Colleague Assistance programme offers a suite of wellbeing services such as:

6 Free Counselling sessions per year

Unlimited access to a telephone councillor 24/7

Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner

Ability to access your earnings before payday via Dayforce Wallet.

Company pension scheme

Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.

Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.

Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years' service

A reward and recognition hub to celebrate and reward colleagues and peers.

Consistent and engaging company events including company awards, competitions and charity fundraisers.

Budgets for department leaders to use for social and engagement events.All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Finance and Sales

• Industries

  Consumer Services

Referrals increase your chances of interviewing at Acorn Insurance and Financial Services Limited by 2x

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