Customer Service Centre Installation Planner

Innserve Ltd; Tadcaster; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday + bank holidays

Free refreshments

Life assurance

Celebration Day off each calendar year

Flex Pot benefits

Job summary

Innserve Ltd is seeking a proactive Installations Planner for a hybrid role based in the UK. You will coordinate installations and maintenance for drinks-dispense equipment across venues and licensed premises, acting as a key contact for engineers, managers and customers.

You will organise daily activities, manage timescales, and ensure smooth site visits with a strong emphasis on customer service and teamwork. This role offers flexible benefits and a supportive environment.

Qualifications

• Confident communication skills by phone, email, in person and webchat.
• Experience in administration, CRM systems, MS Office including Excel, customer service, call centre or contact centre.
• The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
• Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
• The desire to be a strong team player who wants to succeed and deliver excellence.
• Licenced trade/brewery/beer dispense knowledge is useful but not essential

Responsibilities

• Be the first point of contact for Innserve's technicians, team managers and customers.
• Plan and organise daily activities such as maintenance or installation visits.
• Speak with customers to ensure they are ready for the technician's visit.
• Work to agreed timescales to ensure work is completed by the expected date.
• KeepBritain Pouring by delivering customer service excellence and teamwork.

Skills

Communication skills

CRM experience

MS Office/Excel

Customer service

Organisational skills

Team player

Detail oriented

Tools

CRM Systems

MS Office (Excel)

Job description

Are you:

Looking for a hybrid office-based work from home role? Full time hours (35 per week)Monday to Friday .

A natural organiser, someone who enjoys working in a collaborative environment?

Someone who enjoys working with customers and colleagues, who we place at the core of everything we do?

Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90000 licenced premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival.

Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.

Working at Innserve, you'll enjoy:

• Competitive salary (£25235.31pa)
• Generous holiday allowance: 23 days holiday + bank holidays.
• Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
• Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.

Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum 3 days in the office per week.

But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

Your typical day as an Installations Planner:

Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same! You'll act as a first point of contact for Innserve's technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You'll take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date. At Innserve, we are One Big Team, and We Keep Britain Pouring.

You'll already have:

• Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
• Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
• The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
• Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritize workloads with a structured approach.
• The desire to be a strong team player who wants to succeed and deliver excellence.
• Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential

At Innserve, we are One Big Team. Interested in joining us?