Customer Service Case Handler

Howdens; Derby; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Case Handler to join their dynamic team. In this role, you will be pivotal in delivering exceptional customer service, addressing complex queries, and ensuring customer satisfaction. With a supportive environment that values collaboration, you will work closely with your team to meet targets and enhance the customer experience. The company offers a competitive salary, bonus opportunities, and numerous perks, making it an attractive workplace for those looking to grow their careers in customer service. If you thrive in a fast-paced environment and are passionate about helping others, this role is perfect for you.

Benefits

Competitive Salary + Bonus

Pension Plan

25 days holiday

Staff discount

Ongoing support and development

Free lunch

Free onsite car parking

Friendly environment

Qualifications

• Proven experience in a customer service role within a similar setting.
• Strong ability to resolve complex customer queries while prioritising the end-user experience.

Responsibilities

• Handle internal and external customer inquiries across various channels.
• Provide outstanding customer service and ensure high levels of customer satisfaction.

Skills

Customer service experience

Problem-solving skills

Communication skills

Team collaboration

Education

High School Diploma

Customer service training

Tools

Databases

Information management systems

Job description

Join or sign in to find your next job

Join to apply for the Customer Service Case Handler role at Howdens

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Case Handler role at Howdens

Get AI-powered advice on this job and more exclusive features.

Howdens is looking for a Customer Service Case Handler to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.

Reporting to the Customer Service Team Leader, you will be responsible for delivering exceptional customer service by resolving complex queries with a strong focus on customer satisfaction.

Shift Pattern: Monday to Friday, alternating weekly between 9 am - 5 pm and 8 am - 4 pm

What will you be doing as a Customer Service Case Handler:

• Handle internal and external customer inquiries across various channels, conducting thorough assessments in line with our guidelines.
• Achieve department targets and meet agreed SLAs.
• Provide outstanding customer service and ensure high levels of customer satisfaction.
• Proactively address potential issues for customers and depots.
• Offer effective solutions and follow up with departments with a positive, problem-solving approach.
• Identify and report any processes that negatively impact customer experience.
• Collaborate with the team to meet weekly targets and strive for first-time resolutions.
  
  

What you need to qualify for the Customer Service Case Handler:

• Proven experience in a customer service role within a similar setting.
• Strong ability to resolve complex customer queries while prioritising the end-user experience.
• Excellent communication skills, capable of engaging with all levels of the business while staying calm under pressure.
• Effective team player with a collaborative approach to supporting the wider customer service team.
• Experience with databases and information management systems in a customer-focused environment, including reporting and KPI management, is preferred.
  
  

What We Offer

• Competitive Salary + Bonus
• Pension Plan with a maximum company contribution of 12%
• 25 days holiday + bank holidays with an opportunity to purchase additional days
• Staff discount
• Ongoing support and development
• Free lunch at our onsite canteen
• Free onsite car parking
• Friendly and supportive environment offering exceptional reward and recognition
  
  

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For.

How To Apply

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Service Case Handler, then we’re keen to hear from you.

When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email [e-mail] with the job title and location, and we will be happy to help you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Wholesale Building Materials, Retail, and Design Services

Referrals increase your chances of interviewing at Howdens by 2x

Sign in to set job alerts for “Case Handler” roles.

Admissions & Enrolment Assistant – Temporary

Leeds, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 week ago

Administration Assistant - Wakefield Integrated Sexual Health

Wakefield, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 2 weeks ago

Wakefield, England, United Kingdom 1 week ago

Admin Officer - Sheffield County Court (Ref: 5141)

Sheffield, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 month ago

Senior Administration Officer - Yorkshire and The Humber Probation Service - HMP Leeds - Leeds - Full Time(Ref: 4332)

Leeds, England, United Kingdom 3 days ago

Leeds, England, United Kingdom 1 week ago

West Yorkshire, England, United Kingdom 3 days ago

Harrogate, England, United Kingdom 5 days ago

Leeds, England, United Kingdom 2 weeks ago

Barnsley, England, United Kingdom 1 week ago

Barnsley, England, United Kingdom 1 week ago

Huddersfield, England, United Kingdom 5 months ago

Huddersfield, England, United Kingdom 3 days ago

Dewsbury, England, United Kingdom 2 hours ago

Personal Assistant to the Head of School

Leeds, England, United Kingdom 1 week ago

Sheffield, England, United Kingdom 4 days ago

Opportunity TypePart-time associate wanted

Bradford, England, United Kingdom 3 months ago

Student Receptionist and Healthcare Assistant

Carlton, England, United Kingdom 1 week ago

Halifax, England, United Kingdom 1 month ago

Leeds, England, United Kingdom 1 week ago

Cleckheaton, England, United Kingdom 3 days ago

Harrogate, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.