Customer Service Associate - Southampton, England

TN United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Associate in a vibrant student accommodation setting. In this temporary role, you will be the face of the service, providing exceptional support to both residents and the team. Your proactive approach will help ensure a memorable experience for all, while your strong customer service skills will be essential in addressing queries and complaints effectively. Join a dynamic team and make a positive impact on residents' lives while achieving occupancy and retention goals. If you are friendly, approachable, and ready to take on a challenge, this role is perfect for you.

Qualifications

• Significant experience in a customer-facing service delivery role.
• Ability to adapt style and communications to suit the audience.

Responsibilities

• Deliver high-level customer service and support to residents.
• Complete administrative tasks and manage maintenance requests.

Skills

Customer Service Skills

Relationship Building

Administrative Skills

Education

General Education

Job description

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Customer Service Associate - Southampton, England, Southampton

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Client:

Location:

Southampton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

333255391d2d

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Customer Service Associate – Southampton £12PH

Temporary | 3 Weeks | 19th August Start Date

An exciting opportunity has arisen within this buzzy student accommodation for an energetic and proactive Customer Service Associate.

Duties:

Working as part of a team you will provide daily support to the team and residents, including building maintenance bookings, tenancy administration & marketing. As well as promoting a 5* service for the residents to achieve occupancy and retention goals.

• Delivering a high level of customer service - including a comprehensive front of house service.
• Responding positively to customer queries and complaints, ensuring you undertake appropriate action in line with company procedure.
• Complete Administrative tasks including logging of maintenance requests, filing, updating the database and preparing notices.
• Chase outstanding rent to meet property targets.
• Supporting the creating of a positive memorable experience for the residents.
• Anticipation of and exceeding resident expectations.

About you:

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good level of general education
• Strong relationship building and influencing skills.
• Culturally aware with the ability to adapt style and communications to suit audience.
• Friendly and approachable
• Proactive with a can-do attitude.
• Good team player

If you feel as though you would be a perfect fit for the role, please apply ASAP to be considered.