Customer Service Associate - NatWest Birmingham

JR United Kingdom; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking dynamic Customer Service Associates to join their team in Birmingham. This role offers an exciting opportunity to provide proactive and reactive support to customers, ensuring they meet their financial goals. You will engage with clients, educate them on banking options, and deliver exceptional service. With a focus on customer satisfaction, you'll handle financial reviews and resolve issues promptly. The position includes comprehensive training and the chance to work in a hybrid model after initial onboarding. Join a supportive environment with great perks and career advancement opportunities.

Benefits

Discounts

Wellbeing resources

Referral bonuses

Awards and recognition schemes

Qualifications

• Experience in customer service and relationship management is essential.
• Familiarity with regulatory environments and organizational standards.

Responsibilities

• Deliver outstanding customer service and achieve organizational goals.
• Educate customers on banking options and ensure compliance.

Skills

Customer service experience

Relationship management

Organizational skills

Excellent communication skills

Technological proficiency (Microsoft Office)

Job description

Social network you want to login/join with:

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Client:

Teleperformance

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Are you ready to take your career to new heights?

• Location: Natwest Bank, Birmingham City Centre - Office-based training and graduate bay (7 weeks). Hybrid once training is complete. Great public transport links!
• Shifts: Full-time - 40 hours per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks graduate bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and last 5 years address history
• Description of the Job: Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.
• Key Responsibilities: At first contact, deliver outstanding customer service and help achieve organizational goals.

Educate customers on banking options, support their choice of services, and complete processes compliantly for a positive experience.

Take appropriate actions to ensure good customer outcomes, review and address gaps proactively.

Join us as a Customer Service Associate

• Deliver excellent service, keeping customer needs and financial goals at the forefront
• Educate customers on banking options and support their decisions
• Complete processes accurately and compliantly for seamless service

What you'll do: Conduct financial reviews, manage your diary, and balance proactive and planned customer interactions.

Your duties include:

• Supporting the bank’s operational standards
• Maintaining relationships within your department
• Resolving complaints and errors promptly
• Ensuring customer satisfaction in every interaction

The skills you'll need: Customer service experience, relationship management, organizational skills, and regulatory environment familiarity.

Demonstrate:

• Excellent communication skills
• Technological proficiency, including Microsoft Office
• Customer-focused attitude

What you get from us: Perks including discounts, wellbeing resources, schemes, awards, and referral bonuses.