Customer Service Associate - NatWest Birmingham

TN United Kingdom; Birmingham; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Associate to enhance customer experiences in the banking sector. This role involves providing exceptional service, educating clients on financial options, and ensuring compliance with organizational processes. The position offers a dynamic work environment with a blend of office-based and hybrid training, allowing you to develop your skills in a supportive setting. Join a team dedicated to helping customers achieve their financial goals while enjoying a range of perks and benefits designed to enhance your well-being and career growth.

Benefits

Savings Discounts

Free Online Classes

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management.
• Strong organizational and time management skills.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options and assist in their choices.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Time Management

Communication Skills

Regulatory Environment Experience

Microsoft Office Proficiency

Tools

Microsoft Office

Job description

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

fc78d2acd4f3

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Overview

Responsibilities

Are you ready to take your career to new heights?

• Location: Natwest Bank, Birmingham City Centre - office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week - hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Checks: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and 5 years address history.
• Description of the Job
  Provide proactive and reactive customer service to ensure customers meet their financial goals and arrangements.
  
  Key Responsibilities
  Act as the first point of contact, delivering outstanding customer service and supporting organizational goals.

Educate customers on banking options, assisting them in choosing suitable services.

Accurately complete processes and procedures, ensuring a seamless and positive customer experience.

Take appropriate actions to deliver good customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Associate

• Deliver excellent service, focusing on customer needs and financial goals.
• Educate customers on banking methods and support their choices.
• Complete processes compliantly, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary effectively, balancing proactive and planned customer interactions.

Your duties include:

• Supporting the bank’s operations to serve as many customers as possible.
• Maintaining relationships with colleagues and supporting wider business aims.
• Resolving complaints and errors promptly, restoring customer relationships.
• Ensuring customer satisfaction in every interaction.

The skills you'll need

Experience in customer service and relationship management, with strong organizational and time management skills.

Additional qualities include:

• Excellent verbal and written communication skills.
• Experience in a regulatory environment.
• Proficiency in Microsoft Office.
• Customer-focused attitude.

What you get from us -

• Perks at Work – Savings Discounts, Free Online Classes, and more.
• Additional benefits include: Savings Discounts, Podcasts, Wellbeing Resources, Webinars, GP access, Mental Health Support, Financial and Legal Advice.
• Critical Illness cover up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Inspire Awards.
• Refer-A-Friend bonus up to £1,200.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Support.