Customer Service Associate - NatWest Birmingham

Teleperformance; Birmingham; Hybrid; GBP 27,000; Full time

Job summary

Join a leading company as a Customer Service Associate in Birmingham, where you'll provide proactive customer service and support clients in managing their financial arrangements. This role offers a hybrid work model after training, with a focus on delivering excellent customer experiences and achieving organizational goals. You'll be the first point of contact for customers, ensuring satisfaction and compliance in every interaction. Enjoy various perks and a supportive work environment.

Benefits

Discounts

Free online classes

Critical Illness Cover

Cycle to Work Scheme

Eyecare voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend bonus up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management is essential.
• Must have excellent verbal and written communication skills.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options suited to their needs.
• Resolve complaints and errors promptly to restore customer trust.

Skills

Customer-focused attitude

Excellent verbal communication

Excellent written communication

Organizational skills

Experience in customer service

Experience in a regulatory environment

Proficiency with Microsoft Office

Job description

Overview

Responsibilities

Are you ready to take your career to new heights?

• Start date: 7th July 2025
• Location: Natwest Bank, Birmingham City Centre - Office-based training and grad bay (7 weeks). Hybrid work after training. Great public transport links!
• Salary: £12.60 p/h, £26,208.00 p/a
• Shifts: Full time - 40 hrs/week, hours between 07:00 and 23:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; last 2 years employment history and last 5 years address history required

Description of the Job

Provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals.

Key Responsibilities

• Be the first point of contact, delivering outstanding customer service and supporting organizational goals
• Educate customers on banking options suited to their needs
• Complete processes accurately and compliantly, ensuring a positive customer experience
• Take appropriate actions to deliver good customer outcomes, reviewing and addressing gaps as needed

Join us as a Customer Service Associate

• Deliver excellent service, keeping customer needs and financial goals in focus
• Educate customers on banking methods and support their choices
• Complete processes meticulously, providing seamless service

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary effectively, balancing proactive and planned customer interactions.

• Support the bank’s operational goals
• Maintain relationships with colleagues and support wider business aims
• Resolve complaints and errors promptly to restore customer trust
• Ensure customer satisfaction in every interaction

The skills you'll need

Experience in customer service, relationship management, and organizational skills are essential.

• Excellent verbal and written communication skills
• Experience in a regulatory environment
• Proficiency with Microsoft Office
• Customer-focused attitude

What you get from us

• Perks at Work: Discounts, free online classes
• Help@Hand: Discounts, podcasts, wellbeing resources, webinars, access to GPs, mental health, financial and legal advice
• Critical Illness Cover: Up to £10,000
• Cycle to Work Scheme
• Eyecare voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support

Disclaimer

Please be vigilant against scams. Teleperformance will only contact you through official channels. Report suspicious communications. Your security is our priority.

Note: Candidates must meet specific language proficiency scores to proceed. We may consider other roles if you pass assessments but do not meet language requirements. We reserve the right to reject applications if criteria are not met.