Customer Service Associate

Tata Consultancy Services; Warrington; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Health care

Life assurance

Laptop

Phone

Tata network discounts

Ongoing training resources

London Marathon sponsor

Health & wellbeing initiatives

Sports events

Descripción de la vacante

Tata Consultancy Services is hiring a Customer Service Associate for a permanent office-based role in Warrington. You will listen, assist, and resolve customer inquiries with empathy, guiding customers through their energy journey and escalating issues when needed.

Initial training lasts 8 weeks, with ongoing development and resource support. The role emphasizes delivering exceptional service and collaboration across teams to achieve client outcomes and business goals.

Formación

• At least 6 months of experience in customer service, contact centre, sales or retail.
• Strong problem-solving skills and ability to think on your feet.
• Resilience to handle pressure and difficult situations.
• Excellent communication skills for smooth customer and colleague interactions.
• Teamwork and collaboration as essential success factors.
• Growth mindset with a desire to continuously learn and improve.

Responsabilidades

• Answer inquiries and resolve concerns, acting as the voice of the brand.
• Escalate issues promptly to the appropriate resources for quick resolution.
• Demonstrate empathy and proactive assistance in every customer interaction.
• Guide customers through their energy journey and ensure a satisfactory experience.
• Participate in training to develop customer service and product knowledge.
• Support a culture of continuous improvement in every interaction.

Conocimientos

Good listener

Problem solving

Resilience

Communication

Team player

Growth mindset

Customer service

Descripción del empleo

Role: Customer Service Associate

Location: Warrington

Joining: Immediate

Job Type: Permanent Work from Office ( 5 Days in Office)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• It Means more than client satisfaction, its about trusted partnership
• It Means more than overseeing delivery, its delivering with customer in mind
• It Means more than aligning services, its about connecting strategy to real customer outcomes

The Role

As a Good Listener, Problem Solver, and Team-Player, you'll embody our brand's ethos of empathy and proactive assistance. Whether it's answering inquiries, resolving concerns, or simply lending an empathetic ear, you'll be the voice our customers remember. Major focus on delivering exceptional customer service and going the extra mile, as this is key for our client. Poor customer engagement is something that carries

Your commitment to customer satisfaction will be evident as you guide customers through their energy journey with ease. You'll be responsible for promptly escalating issues to the appropriate resources, ensuring a quick and satisfactory resolution every time.

Upon joining our team, you'll embark on an 8-week journey in our dedicated training program, where you'll receive comprehensive instruction in customer service and energy-related inquiries. By the time you transition to your permanent team, you'll be equipped with the skills and mindset needed to propel your career to new heights.

Our dedication to innovation ensures you'll receive ongoing training and resources to stay informed and confident in your role. Together, we'll foster a culture of continuous improvement, where each interaction presents an opportunity to elevate the customer experience.

Essential skills/knowledge/experience:

• Experience: Preferably, you'll have at least 6 months of experience in customer service, contact centre, sales, or retail roles.
• Problem-Solving Skills: We value individuals who can think on their feet and find creative solutions to challenges.
• Resilience: The ability to handle pressure and navigate difficult situations with
• Communication: Excellent communication skills are key to ensuring smooth interactions with customers and colleagues alike.
• Team Player: We value teamwork and collaboration as essential components of our success.
• Growth Mindset: A desire to continuously learn and improve your skills is highly valued in our team.

TCS is consistently voted as a Top Employer in the UK and globally. Our competitive

salary packages feature pension, health care, life assurance, laptop, phone, access to

extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the

London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.