Microsoft TEAMs SME

Tata Consultancy Services; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Pension

Health care

Access to extensive training resources

Discounts within the Tata network

Job summary

A leading consultancy firm in London seeks a Microsoft Teams SME to deliver expert support and configuration guidance for Microsoft Teams services. Candidates should have significant experience in Teams administration and proficiency in PowerShell scripting. This full-time position involves troubleshooting, operational improvements, and working in a fast-paced team environment, ensuring compliance with enterprise standards. Competitive salary and benefits offered.

Qualifications

• Strong experience as a Microsoft Teams SME with hands-on expertise in Teams administration.
• Proficiency in PowerShell scripting and MS Graph API.
• Knowledge of Teams-related SharePoint and OneDrive areas.

Responsibilities

• Provide support for daily customer-initiated operations of Microsoft Teams.
• Troubleshoot and configure Teams, Channels, and membership settings.
• Perform root cause analysis and recommend service improvement solutions.

Skills

Microsoft Teams administration

PowerShell scripting

MS Graph API

Troubleshooting complex issues

Strong communication skills

Fast-paced environment management

Education

Microsoft Certification (MS-700)

Tools

ITSM tools (ServiceNow)

Migration tools (Quest-on-Demand, BitTitan, SkySync)

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 with the subject line: "Application Support Request".

Role: Microsoft TEAMs SME

Job Type: 12 Months

Location: London

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Microsoft Teams?

We have an exciting role for you – Microsoft Teams Subject matter experts!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Eager to collaborate and contribute to a dynamic team environment.
• Ready to tackle challenges head-on with a proactive mindset.
• Committed to achieving excellence and delivering impactful results in every interaction.

The Role

As a Microsoft Teams SME, you will provide expert-level support and guidance for Microsoft Teams services, including telephony, conferencing, and integrations. You will work on troubleshooting, configuration, automation, and operational improvements while ensuring compliance with enterprise standards and security updates.

Key Responsibilities

• Provide support for daily customer-initiated operations of Microsoft Teams, Telephony (Peer-to-Peer), and Audio Conference services.
• Troubleshoot and configure Teams, Channels, Private Channels, and membership settings.
• Configure Messaging Policies, Meeting Policies, Delegations, and Calendar settings.
• Handle Level 3 service requests and operational activities.
• Perform root cause analysis and recommend service improvement solutions.
• Monitor alerts and respond to incidents, escalating when necessary.
• Coordinate with escalation teams and third-party vendors during high-risk incidents or projects.
• Ensure adherence to engineering methodologies, standards, and best practices.
• Execute scheduled or unscheduled tasks related to operational maintenance and monitoring.
• Stay updated on new Teams features and security updates.
• Knowledge of Teams Voice, Microsoft Calling Plans, and associated configurations.
• Expertise in troubleshooting using tools like QER, CQD, Teams Logs, and base metrics.
• Knowledge of API registrations for Teams Apps and App-Centric Management.
• Ability to test new features to enterprise standards and raise changes accordingly.

Your Profile

• Strong experience as a Microsoft Teams SME with hands‑on expertise in Teams administration.
• Proficiency in PowerShell scripting and MS Graph API.
• Deep understanding of Teams licensing, communication credits, and telephony configurations.
• Knowledge of Teams‑related SharePoint and OneDrive areas.
• Ability to troubleshoot complex Teams issues and provide RCA quickly.
• Familiarity with Teams Voice and Microsoft Calling Plans.
• Strong communication and articulation skills for executive‑level escalations.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Extensive hands‑on experience with Microsoft Teams.
• Microsoft Certification (MS‑700).
• Experience in planning, designing, and implementing M365 services.
• Knowledge of Exchange, SharePoint, OneDrive, and Co‑Pilot.
• Familiarity with migration tools like Quest‑on‑Demand, BitTitan, SkySync.
• Knowledge of enterprise mobility solutions like Endpoint Manager.
• Experience with ITSM tools such as ServiceNow.
• Flexible for shift duties and relocation.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

• Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - [e-mail]
• Skill‑Based discussion: This will be a level 1 interview with the project team, it can be via video or in‑person. Details will be confirmed by your recruiter.
• Managerial discussion: This discussion will focus on behavioural aspects and person‑organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.