Customer Service Associate

Sedgwick Claims Management Services Ltd; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

SIPP pension

25 days holiday + BH

Flexible working from home/office

Private healthcare

Life assurance

EAP & wellbeing programs

Job summary

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking a Customer Service Associate to deliver outstanding support across the customer journey. You will act as a key point of contact, provide updates, resolve queries and coordinate with internal teams to keep customers informed.

The role requires empathy, strong communication, calm under pressure and a commitment to quality and compliance.

Qualifications

• Customer-focused approach with ability to manage queries across the customer journey.
• Calm under pressure, able to juggle priorities while maintaining quality.
• Clear communication and active listening to explain information effectively.
• Proactive in identifying issues and driving positive outcomes.

Responsibilities

• Take ownership of customer queries and provide timely updates.
• Coordinate with colleagues and suppliers to resolve issues and keep customers informed.
• Deliver professional, personalised, and empathetic service throughout the customer journey.
• Capture feedback to identify recurring themes and support continuous improvement.

Skills

Customer Service Excellence

Communication Skills

Empathy & Customer Care

Ownership & Problem Solving

Relationship Building

Organisational Skills

Collaboration

Attention to Detail

Continuous Improvement

Technology Skills

Job description

## Customer Service AssociateApply: United Kingdom: Full time: Posted Today: R78990By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Customer Service Associate### **Job Location:** United Kingdom - remote working### **Job Type:** Permanent### **Remuneration:** Competitive salary taking into account skills, experience and qualifications # **Support Customers When It Matters Most** We're looking for Customer Service Associates to join our team and play a vital role in delivering an outstanding customer experience throughout every stage of the customer journey. This is an excellent opportunity for someone who enjoys helping people, solving problems and making a positive difference. You'll act as a key point of contact for customers, providing support, guidance and reassurance while ensuring they remain informed and supported throughout their experience with us. In this role, you'll take ownership of customer queries, provide regular updates, manage expectations and help customers understand what happens next. Whether you're answering questions, resolving concerns or coordinating updates from colleagues and suppliers, you'll play an important part in ensuring every customer receives a professional, personalised and empathetic service. No two days are the same. You'll work closely with operational teams and internal stakeholders to maintain progress, remove barriers and deliver positive customer outcomes. You'll also identify opportunities to improve the customer experience by capturing feedback, recognising recurring themes and helping drive continuous improvement across our service. We're keen to hear from individuals with experience in customer service, claims, insurance, financial services, contact centres or other customer-facing environments. Most importantly, you'll be someone who genuinely enjoys helping people, communicates effectively and takes pride in delivering excellent service. Success in this role requires a customer-focused individual who can remain calm under pressure, manage competing priorities and build trust with customers during potentially challenging situations. You'll be organised, proactive and committed to delivering fair and positive outcomes while maintaining quality and compliance standards. # **The skills you will have when you apply:** * **Customer Service Excellence** – Passion for delivering exceptional customer experiences and building positive relationships.* **Communication Skills** – Ability to explain information clearly, listen actively and adapt your communication style to individual customer needs.* **Empathy & Customer Care** – Genuine commitment to supporting customers, recognising vulnerability and providing appropriate assistance.* **Ownership & Problem Solving** – Takes responsibility for customer queries, manages expectations effectively and seeks positive resolutions.* **Relationship Building** – Able to build trust and maintain professional relationships with customers, colleagues and external partners.* **Organisational Skills** – Capable of managing multiple tasks, maintaining accurate records and prioritising workloads effectively.* **Collaboration** – Works effectively with colleagues across teams to ensure a seamless customer experience.* **Attention to Detail** – Maintains high standards of accuracy, quality and compliance in all aspects of work.* **Continuous Improvement** – Identifies opportunities to improve processes, customer outcomes and service delivery.* **Technology Skills** – Comfortable using systems and technology, with the ability to quickly learn new processes and tools. # **What we'll give you for this role:** **Remuneration & More** * Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home **Health & Support** * Private healthcare plan (including pre-existing conditions)* Life assurance* Group Income Protection **Other Benefits** * Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications* Employee Assistance Programme for employee wellbeing* Discounts on various products and services # **This isn't just a position, it's an opportunity to make a real difference** At Sedgwick, you'll have the opportunity to build a rewarding career while helping customers navigate important moments with confidence and support.Through our Sedgwick University offering, you'll have access to one of the most comprehensive learning and development programmes in the industry, including more than 15,000 on-demand courses, role-specific training and opportunities to continue formal education. Together, we're creating exceptional customer experiences, developing talented people and building a culture where everyone can thrive. # **Next steps for you:** Think we'd be a great match? Apply now – we want to hear from you.If you're unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from experienced customer service professionals to those looking to build a new career, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). #LI-REMOTE