Customer Service Associate

Maxwell Bond; Manchester; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join a dynamic financial services company in Manchester as a Customer Service Associate. This role involves providing exceptional customer experiences, assisting with account queries, and ensuring customer success. With a focus on teamwork and problem-solving, you'll thrive in a vibrant environment that values service excellence and offers excellent benefits.

Benefits

30 days’ annual leave + bank holidays

Private medical insurance for you and your partner/spouse

Free gym membership

Discretionary bonus & share awards

Life assurance and income protection

Cycle to Work and EV salary sacrifice schemes

Save As You Earn shares scheme

4 volunteering days a year

Collaborative, friendly culture

Qualifications

• Experience in customer service or call centre environment preferred.
• Excellent written and verbal communication skills required.
• Ability to work within a team and address customer needs with care.

Responsibilities

• Be the first point of contact for customers via phone, email, and messaging.
• Assist customers with queries, payment processing, and account updates.
• Maintain accurate records and ensure positive customer outcomes.

Skills

Customer Service

Communication

Organisational Skills

Attention to Detail

Job description

Customer Service Associate – Consumer Lending

Manchester (City Centre)

£27,000–£30,000 + excellent benefits

Full-time | Permanent | Office-based

Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.

This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation—and are looking for a customer-first, proactive team player to join them.

What You’ll Be Doing

• Be the first point of contact for customers via phone, email, and secure messaging
• Assist customers with queries, payment processing, account updates, and more
• Help customers in early-stage arrears get back on track with their payments
• Work closely with teams across the business, including Lending Operations and Credit
• Identify and support vulnerable customers with care and empathy
• Maintain accurate records and deliver exceptional service in every interaction
• Ensure positive customer outcomes and uphold high service standards

What We’re Looking For

• Previous experience in a customer service or call centre environment (preferably in financial services or regulated sectors)
• Excellent written and verbal communication skills
• High attention to detail and a process-driven mindset
• Strong organisational skills and ability to prioritise workload
• Confident using digital systems and working in a fast-paced environment
• A team player with a can-do attitude and a genuine passion for helping others

Why Apply?

• 30 days’ annual leave + bank holidays
• Private medical insurance for you and your partner/spouse
• Free gym membership
• Discretionary bonus & share awards
• Life assurance and income protection
• Cycle to Work and EV salary sacrifice schemes
• Save As You Earn shares scheme
• 4 volunteering days a year to support local communities
• Vibrant city centre office and a collaborative, friendly culture

This is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you're looking for a role with purpose, great perks, and real room to grow, we’d love to hear from you.

Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.