Customer Service Associate

Covetrus, Inc.; Dumfries; On-site; GBP 21,000 - 31,000; Full time

Job summary

Covetrus is seeking a proactive Customer Service team member for our Dumfries office on a 6-month maternity cover basis. The role is full-time, Monday to Friday, 37.5 hours a week, delivering excellent support across email, phone and live chat.

You will manage a defined customer portfolio, triage enquiries, keep customers informed during resolution, and look for opportunities to improve processes. Experience in customer service within a commercial setting and familiarity with Microsoft Office or

Qualifications

• Experience in customer service, customer support, or internal sales within a commercial environment.
• Educated to Standard Grade level (or equivalent).
• Knowledge of the veterinary profession or animal health industry would be advantageous.
• Proficiency with Microsoft Office applications.
• Experience using Salesforce CRM or similar systems is desirable.

Responsibilities

• Deliver exceptional customer support across email, phone, and live chat.
• Build and maintain strong customer relationships within your assigned area.
• Manage, triage, and coordinate customer enquiries with timely resolution.
• Keep customers informed and updated throughout the resolution process.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in training to develop product knowledge and business understanding.
• Stay up to date with product developments, business updates and internal communications.

Skills

Customer service experience

Excellent communication

Strong organisational skills

Proactive approach

Education

Standard Grade education

Tools

Salesforce CRM

Microsoft Office

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Join Our Customer Service Team in Dumfries Maternity Cover (6 Months)

This is a 6-month maternity cover position based in our Dumfries office. The role is full-time, working Monday to Friday, 37.5 hours per week.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? If so, we'd love to hear from you.

What You'll Be Doing

Working alongside a supportive team, you'll be the first point of contact for our valued customers, providing support via email, phone, and live chat. You'll manage a defined customer portfolio, coordinate enquiries, and proactively engage with customers to ensure a positive customer experience and successful outcomes.

Key Responsibilities

• Deliver exceptional customer support across multiple communication channels.
• Build and maintain strong customer relationships within your assigned business area.
• Manage, triage, and coordinate customer enquiries, ensuring timely resolution.
• Keep customers informed and updated throughout the resolution process.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in training to develop product knowledge and business understanding.
• Stay up to date with product developments, business updates, and internal communications.

What We're Looking For

• Previous experience in customer service, customer support, or internal sales within a commercial environment.
• Educated to Standard Grade level (or equivalent).
• Knowledge of the veterinary profession or animal health industry would be advantageous.
• Proficiency in Microsoft Office applications.
• Experience using Salesforce CRM or similar customer relationship management systems is desirable.
• Excellent communication and interpersonal skills.
• Strong organiserational skills and the ability to manage multiple priorities effectively.
• A proactive approach with a genuine commitment to delivering outstanding customer service.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is built on the following values; Never Settle, Share the Customer Goal, Give Power, Be Passionate and Do Good.

If you share these values, we would be interested in hearing from you.