Customer Service Assistant x 2 roles

Libraries Unlimited; Hampstead; On-site; GBP 10,000 - 15,000; Part time

Job summary

Libraries Unlimited in Exeter Library is seeking two part-time Customer Service Assistants to welcome visitors, answer enquiries and help with technology. You’ll support children and families with activities, run sessions like Bounce and Rhyme, and assist volunteers.

No prior library or childcare experience is required; bring your ideas, curiosity and a willingness to learn. Working about 24.25 or 27 hours per week, including alternate weekends, you’ll be supported by training to grow confidence

Qualifications

• No prior library or childcare experience required; bring your ideas, curiosity and a willingness to learn.

Responsibilities

• Welcome customers of all ages, answer enquiries and assist with technology.
• Help with children's activities and sessions (e.g., Bounce and Rhyme) and support volunteers.

Job description

Customer Service Assistant – (Job ref: EXC007 and EXC008)

Location: Exeter Library

Closing date: 9am on Wednesday 2nd December 2026

Interview date: Thursday 10th December 2026 at Exeter Library

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Looking for your first job, or a chance to try something new?

Exeter Library is recruiting two part-time Customer Service Assistants, working an average of 27 or 24.25 hours a week, including alternate weekends. We’re particularly keen to hear from people interested in helping children and young people discover what their library has to offer. You could be leading a lively Bounce and Rhyme session, helping families get creative at a craft activity, or supporting our young volunteers. You don’t need previous experience of working in a library or with children. Bring your ideas, curiosity and a willingness to learn and get involved.

These are varied, practical roles in a busy public library. Alongside children’s activities, you’ll welcome customers of all ages, help with enquiries and technology, look after books and keep the library running smoothly. We’ll help you learn the role and build your confidence. If you’re thinking “I haven’t done this before”, don’t count yourself out: tell us about the skills and interests you’ve developed through education, volunteering, caring responsibilities, hobbies or everyday life. We want to hear what you could bring to the team.