Customer Service Assistant / Pin Technician

Tenpin; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retailer discounts

BestDoctors

Free bowling for family and friends

Free food on shifts

Enhanced parental leave

Job summary

Harri in Sheffield seeks an energetic Customer Service Assistant / Pin Technician to join our busy entertainment centre. Deliver outstanding guest experiences at reception, handle bookings, assist parties, and help maintain bowling lanes and equipment.

No prior experience required; we provide training. You will work evenings and weekends. Benefits include staff discounts, free bowling for family, and 2x salary life assurance.

Qualifications

• No experience required; on-the-job training provided.
• Willingness to work evenings and weekends.
• Interest in bowling machinery and customer service.

Responsibilities

• Greet customers and manage reception bookings and payments.
• Host parties and maintain clean centre.
• Maintain bowling equipment and lanes; assist with repairs under supervision.

Skills

Determination

Customer service

Communication skills

Flexible schedule

Organised

Team player

Learning willingness

Technical interest

Bowling interest

Problem solving

Tools

Bowling machinery

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling.We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4DLaser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centresare fantastic places to visit, and even better places to work in. Why not comeand help us entertain?

We are looking for people who want to work in a fun environment. Youneed confidence, energy and a positive attitude. The rest we can teach you!!

The Role

This role is spilt into 2 parts: Customer Service Assistant and Pin Technician.

As a Customer Service Assistant, you will deliver an outstanding experiencefor our customers. This includes booking customers in at reception, being apoint of contact for customer questions, being alert to sales opportunities,hosting individuals and parties, keeping the centre clean and tidy, preparing andserving food and drinks.

As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will s trive to constantly achieve the highest operating standards, C arrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere

You will work efficiently, show initiative and be friendly. Exceptionalcustomer service will be at heart of your role. You will also need to beconfident and comfortable when dealing with customers.

Skills You Need

• Fullof determination, enthusiasm, and be able to work in fast-pacedenvironment
• A nothingis too much trouble attitude
• Ableto provide high levels of customer service and have strong communicationskills
• Fullyflexible around working pattern (evening and weekends will be required)
• Beapproachable and helpful
• Beorganised and able to multi-task
• Astrong team player
• No experience needed, just willingness to learn about bowling machinery
• An interest in all things technical/mechanic
• TenpinTreats – Retailer discounts and BestDoctors
• FreeBowling for family and friends
• FreeFood (when working 6 hours or more)
• EnhancedMaternity, Paternity, Adoption leave
• MedicashHealth Care Cash Back Scheme
• EmployeeAssistance Programme
• Freecounselling
• Lifeassurance – 2 x annual salary
• LongService Awards
• Recommenda Friend Scheme
• Onthe Spot Rewards

Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.

What Happens Next?