Customer Service Assistant - Bar

Tenpin; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family

Free Food while working

Maternity/Paternity leave

Health care cash back

Employee assistance

Free counselling

Life assurance

Long service awards

Recommend a Friend

Spot rewards

Job summary

Tenpin in Glasgow is seeking a Customer Service Assistant to deliver an outstanding experience for our customers. You will handle reception bookings, be a point of contact for questions, host individuals and parties, and help keep the centre clean and welcoming while preparing and serving food and drinks.

We value confidence, energy and a positive attitude. The role requires flexibility for evenings and weekends and being a strong team player who can promote great service in a fun,

Qualifications

• Demonstrates determination, energy and the ability to work in a fast-paced environment.
• Provides high levels of customer service and clear communication.
• Flexible around working patterns, including evenings and weekends.
• Shows approachability, helpfulness, and teamwork.
• Keeps organised and able to multitask effectively.

Responsibilities

• Booking customers in at reception and serving at the counter.
• Answering customer questions and spotting sales opportunities.
• Hosting individuals and parties and ensuring a welcoming atmosphere.
• Keeping the centre clean and tidy and handling food and drinks.
• Showing initiative and delivering exceptional customer service.

Skills

Determination and enthusiasm

Customer service

Communication skills

Flexibility (evenings/weekends)

Approachable and helpful

Organised and multitask

Team player

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.