Customer Service Assistant - Norwich

We’re Coventry Building Society Group; Norwich; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Bank holidays included

Annual discretionary bonus

Personal pension

Wellbeing support

Life assurance

Job summary

Coventry Building Society Group in Norwich is recruiting for a Customer Service role within our local branch. This full-time, 12-month fixed-term contract involves assisting customers face-to-face, handling cash and data entry, and supporting calls for the broader Customer Service area.

You’ll follow policies and provide a warm, helpful experience in a busy community setting. You’ll engage with a diverse range of customers, maintain accuracy in transactions, and contribute to a smooth, welcoming

Qualifications

• Current experience in a customer-focused role in retail, hospitality or similar.
• Ability to handle cash accurately and process customer details.
• Strong attention to detail and friendly communication.

Responsibilities

• Assist customers in branch with friendly, efficient service.
• Handle cash transactions accurately and safely.
• Take telephone calls for the Customer Service team.
• Keep up to date with policy details and admin tasks.

Skills

Customer service

Cash handling

Data entry

Job description

About the roleWe’re looking for a friendly, helpful person to join the team in our Norwich branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.This is a full time,12 month fixed term contract role working Monday - Friday 08:30 - 16:00 plus alternate Saturdays 08:30 - 12:00.Our benefits include:28 days holiday a year plus bank holidays and a holiday buy/sell schemeAnnual discretionary bonus schemePersonal pension with enhanced contributionsMaternity, paternity and shared parental leaveExtensive wellbeing supportLife assurance (6 times annual salary)Find out more about the fantastic benefits of joining Coventry Building Society Group here.We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.To be successful in this role its essential you have:Current experience in a customer focused role (e.g. retail, hospitality or call centre)Experience of interacting directly with customers and providing a great service on a daily basisGood attention to detail with experience of processing customer details or data accuratelyDesirable experience will include:Experience of cash handlingFollowing policies and processesAbility to deal with more challenging or sensitive customer situationsAbout usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.LocationNorwich