Customer Service Assistant - Nights

BP Retail; Hounslow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

Discount on in-store goods

Retail Trust access

Wellbeing benefits

Shopping and leisure discounts

Free hot drinks

Family leave

Pension scheme

Share save scheme

Job summary

BP Retail is seeking a customer service assistant for night shifts at our retail outlet. You will work in a fast-paced team, delivering friendly service and supporting food and beverage service at the Wild Bean Café.

No prior retail experience is required as online and on-the-job training will be provided. Roles involve stock replenishment, promotions support, and maintaining store cleanliness.

Qualifications

• Passion for customer service.
• Willingness to work nights.
• Training provided online and on the job to develop needed skills.

Responsibilities

• Ensure safety of customers and colleagues following bp policies.
• Serve customers efficiently and meet their needs promptly.
• Foster a positive, inclusive work environment aligned with bp beliefs.
• Prepare and serve food and drink from Wild Bean Café.
• Receive deliveries, replenish stock, and manage stock tasks.
• Support bp offers, promotions, and loyalty schemes.
• Carry out cleaning duties in store, facilities, and forecourt.

Skills

Customer service

Team player

Fast-paced environment

Online training

Job description

Customer service assistant - nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

You can find out more about bp retail here.

Applicants welcome from 18+