Customer Service Assistant - Night Shift

Vita Student; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night-Time Customer Service Assistant to provide exceptional service and maintain high standards at their luxury properties. This role involves greeting residents, managing inquiries, and ensuring the cleanliness of communal areas. Ideal candidates will have a hands-on approach to customer service and a knack for problem-solving. Join a dynamic team that values diversity and offers a supportive work environment with numerous employee benefits, including paid holidays and career development programs. If you thrive in a multicultural setting and enjoy working flexible hours, this opportunity is perfect for you.

Benefits

Paid holidays (28 days including bank holidays)

Birthday leave

Perkbox lifestyle perks

Royal London pension contributions

Annual parties and events

Recognition schemes

Career development programs

24/7 Employee Assistance support

Qualifications

• Experience in delivering premium customer service.
• Hands-on approach to cleanliness and safety in communal areas.

Responsibilities

• Provide exceptional service to residents and guests.
• Maintain cleanliness of communal areas during night shifts.
• Act as primary contact for incidents or emergencies onsite.

Skills

Premium Customer Service

Technologically Savvy

Multilingual Communication

Organizational Skills

Job description

Night-Time Customer Service Assistant - Liverpool

Hourly Rate: £13

Working Hours: 9/10pm – 6/7am, 9 hours per week

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives, providing the privacy of living alone or the laughter of living together. We offer style, luxury, and comfort surrounded by premium amenities and vibrant city life. We’re seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents while maintaining the highest standards of our site and facilities.

Our Night-Time Customer Service Assistant

Provide exceptional and personalized service to residents by anticipating and fulfilling their needs; offer information on local attractions; handle inquiries; and ensure the upkeep of our site and facilities.

1. Greet and welcome students and guests with a warm, friendly, and vibrant attitude at the front of house/reception.
2. Be available for questions and assistance.
3. Maintain the cleanliness and condition of communal areas throughout the night shift, especially during quieter hours.
4. Ensure residents and guests respect the facilities.
5. Provide solutions to issues or challenges that arise.
6. Conduct regular building surveys and report findings every 4-6 hours.
7. Replenish refreshments such as coffee, tea, milk, and vending machine items.
8. Manage and store parcels for easy access by students.
9. Act as the primary contact for incidents or emergencies onsite.
10. Maintain waste management areas in compliance with health and safety regulations.

Who we want to join our team…

Professional Experience

• Experience in delivering premium customer service.
• Hands-on approach to cleanliness and safety in communal areas.
• Technologically savvy, familiar with relevant systems and software.

Personal Characteristics

• Ability to work in a multicultural environment with respect for diversity.
• Excellent communication skills; multilingual skills are a plus.
• Strong organizational and leadership qualities; able to remain calm under pressure.
• Creative, positive, adaptable, resilient, and flexible to work various hours including holidays and religious celebrations.

Why work for us…

Our employees take pride in working at our luxury properties, offering the highest standard of resident accommodation across the UK. Benefits include:

• Paid holidays (28 days including bank holidays, pro-rata)
• Birthday leave
• Perkbox lifestyle perks
• Royal London pension contributions
• Annual parties and events
• Recognition schemes
• Career development programs
• 24/7 Employee Assistance support

Right to Work & DBS

Employment is subject to satisfactory pre-employment checks, including DBS. We cannot sponsor visas; applicants must have the right to work in the UK.