Customer Service Assistant - M&S

Compass Group UK; Great Yarmouth; On-site; GBP 12,000 - 15,000; Part time

Job summary

Compass Group UK&I in Great Yarmouth is seeking a Customer Services Assistant to join a busy team on a part-time basis (14 hours per week). You will help deliver an exceptional customer experience for the M&S brand, with opportunities for progression within a large national employer.

The role involves food preparation, creating appealing displays, cash handling, and ensuring compliance with hygiene and safety standards, all while representing the brand with a positive image.

Qualifications

• Enthusiastic can-do attitude and eagerness to help customers.
• Experience in delivering excellent customer service is ideal.
• Ability to work well in a busy team environment.
• Punctual and reliable with a proactive approach to tasks.
• Safety-first mindset with awareness of food hygiene basics.
• Experience in catering or retail roles is beneficial but not essential.

Responsibilities

• Preparing delicious, high-quality food for clients and customers.
• Creating attractive food and counter displays.
• Representing M&S and maintaining a positive brand image.
• Handling cash and operating the cash register.
• Complying with Food Handling & Hygiene standards.
• Complying with Health & Safety regulations.

Skills

Customer service

Cash handling

Team player

Time management

Reliability

Food hygiene awareness

Pressure handling

Job description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for a major High Street brand on a part time basis, contracted to 14 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to M&S? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing M&S and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2210/97357001/52837430/BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!