Customer Service Assistant - Leeds

Co-operative Bank plc; Leeds; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Discretionary bonus

Pension with enhanced contributions

Maternity/Paternity/Shared parental

Life assurance

Job summary

The Co-operative Bank Leeds is seeking a Customer Service Assistant to join our branch team. You will deliver friendly, professional service, handle a variety of enquiries and transactions, and support colleagues to create an excellent customer experience.

You will work full time, with shifts 8:45am–5:00pm on Monday and Friday, contributing to a positive branch environment and ensuring customers feel valued and supported.

Qualifications

• Experience in a customer-focused role such as retail, hospitality or call centre.
• Ability to interact directly with customers and provide a great service daily.
• Strong attention to detail when handling customer data.

Responsibilities

• Deliver friendly, professional and efficient customer service.
• Process enquiries, transactions and service requests accurately.
• Assist with calls, administration tasks and branch support.
• Help protect customers by following policies and educating about fraud prevention.
• Contribute to a positive branch environment and share ideas to improve service.

Skills

Customer focus

Interacting with customers

Attention to detail

Job description

We’re looking for a friendly, helpful p erson to join the team in our Leeds branch as a Customer Service Assistant.

This role is responsible for delivering a friendly, professional, and efficient customer service, taking the time to understand customer's individual requests and provide them with the service they came in for. This role will support with a wide range of enquiries, transactions and service requests, ensuring every interaction is handled with care and a genuine commitment to delivering an excellent customer experience.

This is a full time role working8.45am - 5pm Monday and Friday.

Our Customer Service Assistants process cash transactions safely and accurately, while maintaining a good understanding of our products, services, policies and procedures. By keeping knowledge up to date and applying it confidently, the role holder will help customers make decisions and offer support that’s relevant to their needs.

This role will help protect and educate against fraud and scams and engaging with customers from various backgrounds including those who may be more vulnerable. Day to day the ideal candidate will work towards goals and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.

Alongside delivering outstanding service in person the successful person will also support the wider Customer Service team by taking phone calls and supporting administration tasks. This role is key in contributing to a positive branch environment and plays an important role in creating experiences that our customers value.

Our benefits include:

• 28 days holiday a yearplus bank holidays
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and sharedparental leave
• Life assurance (6 times annual salary)

We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Experience in these areas would be helpful:

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we’re unable to provide individual feedback. We will contact shortlisted candidates directly.

£25,725 (Inclusive of a 5% shift allowance)

£25,725 (Inclusive of a 5% shift allowance)

£25,725 pro rata'd (includes a 5% shift allowance)

£59,600 - £81,950 (Dependent on experience) plus £5,500 car allowance

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Vacancy Type Employment Type:

Full Time

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