Customer Service Assistant Huntingdon

NFU Mutual; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 24,000; Full time

Job description

Circa £20,000 - £24,000 Salary (dependant on experience)
Full Time
Permanent Contract
Location: NFU Mutual Huntingdon, Green Farm, Abbots Ripton, Huntingdon, Cambs, PE28 2PF
Monday – Friday 9-5.

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Huntingdon Agency.

About the role:
Your role will include handling existing motor, personal and commercial insurance policies for our current customers, as well as initiating new policies for clients new to NFU Mutual.

Your role will also include customer policy administration and credit control, as well as the responsibility for the preparation of renewal documentation within the required FSA timescales.

About you:
You’ll apply your excellent, professional telephone manner to deal with any customer queries, and with your flexible approach, you’ll provide administrative support and perform other office duties as required with ‘can-do’, pro-active enthusiasm.

Ideally, we are looking for a candidate which has (but not essential):

- A highly organised work ethic
- Confident and effective communication skills, both written and verbal
- Good IT skills
- Enjoys problem solving and working as part of small team.
- A flexible and open attitude
- Good organisational skills and able to work to deadlines as required.

Please apply in writing with CV and covering letter to:
Nick Parkinson at [e-mail]

Closing date for all applications: 26th May 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.