Customer Service Assistant - Derby

Coventry Building Society Careers; East Midlands; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday & bank holidays

Discretionary bonus + enhanced pension

Parental leave & wellbeing support

Life assurance 6x salary

Job summary

Coventry Building Society in Derby is seeking a customer-focused adviser to be the first point of contact for personal and business banking customers across in-branch, phone and secure messaging channels. This is a 12-month opportunity with emphasis on compliant, high-quality service.

You will identify customer needs, manage cash, update internal records and encourage appointments with the Personal Banking Team for additional products and services.

Qualifications

• Outstanding customer service skills.
• Able to thrive in a fast-paced environment.
• Motivated to succeed and contribute to a rewarding organisation.

Responsibilities

• Be the first point of contact for personal and business banking customers across in-branch, telephone and secure messages.
• Identify and address customer needs, manage cash and update customer records in internal systems.
• Encourage customers to book appointments with the Personal Banking Team for relevant products and services.
• Protect and educate customers against fraud and scams; support a diverse customer base including those who may be vulnerable.
• Work towards personal and team targets and adhere to regulatory and compliance requirements.

Job description

We are looking for someone with outstanding customer service skills, who excel in a fast paced environment, are motivated to succeed and want to thrive in a rewarding organisation.

This role is the first point of contact for personal and business banking customers within our Derby branch, supporting customers across a variety of channels including in person, telephone and secure messages. This is a 12 month opportunity.

Other duties include identifying and addressing customer's needs, cash management control and utilising various internal systems to update customer records. The role holder will also encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss relevant additional products and services. The person in post will also be responsible for protecting and educating customers against fraud and scams and engaging with customers from various backgrounds including those who may be vulnerable. Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications