Customer Service Assistant

East of England Co-op; West of England; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discounts in stores

22 days holiday

Employer pension contribution

Death in service

Training and apprenticeship programmes

Flexible shift patterns

Job summary

East of England Co-op is hiring a Customer Service Assistant in Norwich, United Kingdom. You will support the store in delivering high standards of service, ensure availability and presentation, and engage with the local community. There is a strong emphasis on flexible shift patterns and teamwork.

The role requires friendly, reliable team players with good communication, numeracy, and basic IT skills. Over 18s and willingness to learn are important.

Qualifications

• A reliable team player.
• Good numeracy and literacy skills.
• Basic IT skills.

Responsibilities

• Support store to deliver high standards of customer service.
• Maintain availability and presentation of stock.
• Engage with local community and customers.

Skills

Friendly

Team player

Communication

Positive attitude

Motivated

Willing to learn

Numeracy

Literacy

IT skills

Job description

# Customer Service Assistant## Vacancy Introduction**Come and join our team!**As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.**Want to know more? **Take a look at our job description attached to the bottom of this webpage.******Normal working pattern for this role:**| | || --- | --- || Working Day | Shift start/end time || Sunday | 5pm - 10pm || Saturday | 5pm - 10pm |**Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.***Our working patterns are non-contractual.* *Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.***The person we are looking for*** Friendly and approachable* A reliable team player* Effective communication skills* A positive attitude* Engaged and self-motivated* Willing to learn and adapt* Have a basic level of numeracy, literacy, and IT Skills**Over 18 roles**Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.**Perks of the job**At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this? * Competitive rates of pay* 20% discount in our food stores, along with other discounts across our family of businesses* 22 days holiday (plus bank holiday entitlement) which increases with service* 5% employer pension contribution* Death in service benefit* Enhanced family leave and pay arrangements\\** Opportunities to grow, with award-winning training and apprenticeship programmes* Great discounts, deals, and cashback across over 900 high street and online retailers* Financial wellbeing support, including Stream* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)* Employee Recognition Scheme* Long Service Awards* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services* Employee Assistance Programme**We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.***\\* Enhanced on statutory terms, subject to service criteria.*### Attached documents* Customer Service Assistant - Job Description.pdfApply+− OpenStreetMap contributors### Customer Service Assistant* **Salary** £12.73 per hour - Total Vacancy Hours: 10* **Frequency** Four Weekly* **Vacancy Reference** 10021536* **Contract Type** Standard - Permanent - Part Time* **Closing Date** 28 October, 2026* **Vacancy Category** Customer Service - Food Retail* **Business Unit** Retail* **Location** 18 Church Street, Briston, Melton Constable, Norwich, United Kingdom* **Posted on** 22 October, 2026* **Number of Positions** 1Apply