Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; West End; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

The Southern Co-operative Limited is seeking a friendly, part-time Customer Service Assistant to join our community-focused retail team. You will help customers, stock shelves and run the till, all while keeping the store welcoming and safe.

We offer a supportive, member-owned environment with opportunities to grow via internal courses or apprenticeships, plus excellent benefits including staff discounts and pension participation.

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude.
• Team player who works well with others.

Responsibilities

• Assist customers with queries and provide excellent service.
• Keep shelves stocked and looking appealing.
• Operate the checkout and support cash handling.
• Keep the store clean, safe and welcoming for customers.

Skills

Customer service mindset

Team player

Can-do attitude

Willingness to help with store tasks

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.