Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; Denmead; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op is looking for a part-time Customer Service Assistant to be the friendly face in our local community stores. You will help customers, keep shelves stocked, and run the checkout, contributing to a welcoming, safe shopping environment.

We value a hands-on, team-oriented attitude and are committed to career growth through internal training or apprenticeships; enjoy excellent benefits including staff discount and pension schemes.

Qualifications

• Friendly, customer-focused attitude.
• Able to work as part of a team.
• Strong verbal and written communication.
• Willingness to help with a range of in-store tasks.

Responsibilities

• Assist customers with queries and provide helpful information.
• Keep shelves stocked and displays looking neat and inviting.
• Operate the checkout and handle transactions.
• Maintain a clean, safe, and welcoming store environment.

Skills

Customer service mindset

Team player

Communication skills

Attention to detail

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.