Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; Nailsea; On-site; GBP 12,000 - 15,000; Part time

Job summary

The Southern Co-operative Limited is hiring a Customer Service Assistant for our Be the Friendly Face of Your Community initiative. This part-time role offers variety and purpose in a community-focused retail environment, with opportunities to help customers and contribute to a welcoming store.

You will assist with queries, stock shelves, operate the checkout, and keep the store clean and safe. We value hands-on, can-do attitudes and teamwork, plus access to benefits and career development

Qualifications

• Customer service orientation with a friendly approach.
• Team player ready to help colleagues.
• Willingness to engage with customers and complete tasks.

Responsibilities

• Helping customers with queries.
• Keeping shelves stocked and looking great.
• Serving on the checkout.
• Keeping the store clean, safe and welcoming.

Skills

Hands-on attitude

Customer service oriented

Team player

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.