Customer Service Assistant

Direct Line Insurance Group; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the insurance sector is looking for a Customer Service Assistant to join their team in Wednesbury. This full-time role involves engaging with customers during vehicle repairs, ensuring high standards of communication, and contributing positively to team performance. A 12-month contract covering maternity leave with benefits like employee discounts and generous holidays is offered.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Optional Health and Dental insurance

EV car scheme for leasing electric or hybrid cars

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• At least 1+ years of experience in a customer service role.

Responsibilities

• Deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements and ensure customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running the business.

Skills

Customer service experience

Job description

Customer Service Assistant page is loaded

Customer Service Assistant

Apply locations Wednesbury - Patent Drive | time type Full time | posted on Posted 4 Days Ago | job requisition id R-19378

Full Time 40 hours

12 month contract to cover maternity leave

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with a simple mission: to deliver high-quality repairs quickly and efficiently for over 100,000 customers. As we look to the future, you can too. From technical skills to customer relations, this is a place where you can thrive. We’ve got this!

What you'll be doing

As a CSA/Office Administrator, we want you to bring your previous experience to our team. You'll need to demonstrate your experience dealing with customers, as you will be the first point of contact for our customers at DLG Auto Services. You will collaborate with customers, claims, and internal teams to meet high standards and fulfill customer needs. If you enjoy staying busy, this role is perfect for you.

• Deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements and ensure customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running our business, following the Direct Line Group risk framework.
• Be accountable for your individual performance and contribute to overall site performance.

What you'll need

This role is a 5-day week, Monday to Friday, 40 hours, reporting to the Office Manager.

The technologies used in Body Shops are evolving daily, reshaping the vehicle repair industry. We're excited to grow our teams and are looking for enthusiastic, committed Office Administrators who are eager to be at the heart of our Auto Services business.

Previous experience in a similar role is preferred, with the following skills:

• At least 1+ years of experience in a customer service role.

Health and Safety standards are crucial. We ensure our teams and customers' safety at every stage, complying with industry standards, following Audatex estimates, and adhering to DLGAS procedures.

Who you'll work with

Our culture at DLG is unique. We embrace individuality and foster an environment where everyone can contribute, have fun, and be themselves. We encourage collaboration, aim higher, and recognize achievements and ideas. Join us and be part of the 'DLGness' that makes us who we are.

Benefits

We offer excellent benefits to support your lifestyle, including:

• 9% employer-contributed pension

• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover

• Optional Health and Dental insurance

• EV car scheme for leasing electric or hybrid cars

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

We promote work-life balance and support our colleagues' well-being beyond financial rewards. Our benefits reflect our commitment to recognizing your whole self.

Be yourself

DLG is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during recruitment, please contact our team.

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About Us

DLG is evolving, with teams embracing new opportunities and putting customers at the center. Whether in Tech & Data, Customer Services & Claims, or Auto Services, we support your development and encourage you to build your career with us. Our brands include Direct Line, Churchill, Green Flag, Darwin, and Privilege. Whatever your background, there’s a place for you here. Whether starting out, advancing, or changing careers, we’ll help you make your mark.