Customer Service Assistant

Direct Line Group Careers; Wednesbury; On-site; GBP 22,000 - 27,000; Full time

Job summary

As a leading company in the auto services sector, Direct Line Group is seeking a full-time CSA/Office Administrator for a 12-month contract covering maternity leave. This role involves high levels of customer interaction, ensuring quality service, and adhering to safety and industry standards. Join an inclusive culture that values teamwork and individual contributions, and enjoy comprehensive employee benefits.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Free travel insurance

EV car scheme for leasing electric or hybrid cars

Generous holidays

Qualifications

• Previous experience in a similar role preferred.
• At least 1+ years in customer service.

Responsibilities

• Deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements and ensure customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running the business.

Skills

Customer service

Communication

Problem solving

Job description

Full Time 40 hours

12 month contract to cover maternity leave

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with a simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our over 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here’s a place where you can thrive. We’ve got this!

What you'll be doing

As a CSA/Office Administrator, we want you to bring your previous experience to the team. You will be the first point of contact for customers, collaborating with them, the claims team, and internal functions to meet our high standards and customer needs. If you love staying busy, this role is for you.

• Deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements and ensure customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running our business, following the Direct Line Group risk framework.
• Be accountable for your individual performance and contribute to site performance.

What you'll need

This role is a 5-day week, Monday to Friday, 40 hours, reporting to the Office Manager.

As vehicle repair technologies evolve daily, we’re excited to grow our teams and are looking for enthusiastic, upbeat individuals committed to delivering the best repair service. Previous experience in a similar role with at least 1+ years in customer service is preferred.

Health and Safety and industry standards are important to us. We ensure our teams and customers' safety at each stage, complying with Health and Safety regulations, following Audatex estimates, and observing DLGAS ways of working and BS10125 procedures.

Who you'll work with

Our culture at DLG is unique. We embrace individuality, encourage contributions, and recognize achievements. We promote teamwork, aiming higher, and being the best for customers, colleagues, and the business. Join us and be part of the 'DLGness'.

Benefits

We offer excellent benefits to support your lifestyle, including:

• 9% employer-contributed pension

• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover

• Additional health and dental insurance options

• EV car scheme for leasing electric or hybrid cars

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

And more. We support work-life balance, flexibility, and your overall well-being.

Be yourself

DLG is an equal opportunity employer. We value diversity and inclusion and are committed to creating an inclusive workplace where everyone can succeed. If you need adjustments during our recruitment process, please contact our recruitment team.

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