One Stop - Customer Service Assistant

Tesco; Stourbridge; On-site; GBP 18,000 - 25,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is hiring a Customer Service Assistant in Stourbridge. You will play a vital role in serving customers, maintaining store operations, and upholding safety standards in a fast-paced retail environment. Flexibility and inclusivity are encouraged, with numerous employee benefits available.

Benefits

Discounts in-store and at Tesco stores

Colleague deals with various retailers

Health and wellness benefits

Retirement savings and life assurance

Flexible working options

Qualifications

• Passion for delivering friendly customer service.
• Ability to work in various store areas including online and tills.
• Understanding of safety and compliance policies.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean, organized, and safe store environment.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Safety Compliance

Education

Above school leaver age

Job description

One Stop • Hungary Hill, Stourbridge • Apply by 23-Jun-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.

You will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

As customer satisfaction is at the core of our values, you will constantly seek ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for both customers and staff.

Responsibilities

• Serve customers with passion and pride, delivering natural and friendly service.
• Encourage customer feedback via the ‘Have Your Say’ survey.
• Work across various store areas including online, tills, replenishment, vending, and stock routines.
• Apply training to ensure safety and compliance.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profit goals.
• Uphold company values, make everyone feel welcome, and follow policies.
• Accurately clock in and out of shifts.
• Follow security procedures and wear safety equipment as required.
• Adhere to the Think 25 policy when serving age-restricted products.
• Respond promptly to assistance calls, explaining actions clearly to customers.
• Maintain a clean, organized, and safe store environment.
• Potentially manage shifts in absence of senior staff.
• If applicable, operate the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate diverse needs and life stages. Discuss your requirements during the application process.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to inclusivity, as evidenced by our Disability Leader Level 3 accreditation. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• Discounts in-store and at Tesco stores
• Colleague deals and discounts with various retailers
• Health and wellness benefits including medical insurance and cash plans
• Retirement savings and life assurance
• Flexible working options