Customer Service Assistant

Certas Energy Ltd; Wales; On-site; GBP 17,000 - 22,000; Part time

Job summary

Certas Energy Ltd is seeking a Retail Sales Assistant for 12 hours per week at their Letterston outlet. The role emphasizes excellent customer service and compliance with company standards. No prior experience is necessary, as comprehensive training will be provided. Employees benefit from a supportive work environment, flexible hours, and opportunities for development.

Benefits

Simply Health plan including dental and remote GP services

Flexible working hours

20 days annual leave (pro-rata)

Discount scheme

Pension contributions

Life Assurance

Annual Volunteering Day

Qualifications

• Some customer service experience preferred.
• Hardworking and reliable.
• Ability to deliver success positively.

Responsibilities

• Serve customers and exceed expectations.
• Ensure compliance with health and safety policies.
• Help achieve sales targets.

Skills

Customer service

Interpersonal skills

Reliability

Professionalism

Job description

We currently have an opportunity for a Retail Sales Assistant to work 12 hours a week in our outlet at Letterston.

What we are looking for:

• A good appreciation of customer service
• No experience necessary as full training will be given
• Hardworking and reliable
• Polite and professional
• In order to comply with petrol licensing regulations, you must be over 18

Interested? What is in it for you:

• Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio, and more
• The salary for this role is £12.60 per hour (the Real Living Wage)
• Flexible working hours per week
• 20 days annual leave (pro-rata)
• Access to our Discount scheme
• Pension contributions
• Life Assurance (up to 4 times annual salary)
• Strong culture of safety and compliance principles, driven by our Safety F1rst and Doing the Right Thing initiatives
• Focus on personal development and talent, supporting colleagues to thrive in a fast-paced environment
• Annual Volunteering Day

About the role:

Using your excellent customer service skills, you will serve customers and go the extra mile to exceed their expectations.

Complying with company policies on health and safety, cash management, and stock management, you’ll help ensure the store remains compliant and sales targets are achieved.

About you:

You’ll have some customer service experience and excellent interpersonal skills. Experience in retail and the ability to deliver success enthusiastically and positively are preferred.

What you’ll receive:

The salary is £12.60 per hour (the Real Living Wage). Benefits include discount schemes, pension contributions, and support for your personal and professional development.

Our culture emphasizes safety and compliance, supported by initiatives like Safety F1rst and Doing the Right Thing. We also offer learning and development programs to help colleagues thrive.

Working for us:

With 83 locations across the UK, we offer opportunities for career progression within a FTSE100 company with consistent growth. Our partnerships with Spar, Shell, and Gulf enable business growth. In 2021, we launched our Retail Academy to support internal career advancement.

The successful candidate will be offered employment under Certas Energy's terms and conditions.

Certas Energy Ltd is an equal opportunities employer.