Customer Service Assistant

Simplify; St. Ives; On-site; GBP 22,000 - 27,000; Full time

Job summary

Simplify, based in St Ives, Cambridgeshire, seeks a confident Customer Service Assistant (Valuation Support Consultant) to deliver an outstanding customer experience from first contact. The role involves organising referrals, booking valuation appointments, and collaborating with the Valuation team to meet service targets.

You'll engage with customers and third parties by phone, manage workloads effectively, and maintain a professional, friendly approach in a fast-paced environment.

Qualifications

• Experience in customer service or office-based role.
• Comfortable speaking with customers by phone.
• Able to prioritise and manage multiple tasks efficiently.

Responsibilities

• Contact new referrals within agreed service levels.
• Book valuation appointments with estate agents.
• Prioritise your own workload to ensure urgent cases are actioned promptly.
• Provide a professional and friendly service to customers and third parties.
• Collaborate closely with colleagues across the Valuation team.
• Contribute towards team targets and service objectives.

Skills

Customer service

Telephone handling

Organised

Job description

St Ives, Cambridgeshire

£24,879.83 + Bonus (OTE £26,879.83)

Are you passionate about delivering outstanding customer service and looking for a role where your efforts are recognised and rewarded?

At Simplify, we're looking for a Customer Service Assistant to join our busy Developer Valuation team. If you're organised, confident on the phone and enjoy helping customers, this could be the perfect opportunity to develop your career with the UK's leading conveyancing and property services business.

What You'll Be Doing

Known internally as a Valuation Support Consultant, you'll play a key role in delivering a positive customer experience from the very first interaction.

• Contacting new referrals within agreed service levels.
• Booking valuation appointments with estate agents.
• Managing and prioritising your own workload to ensure urgent cases are actioned promptly.
• Providing a professional and friendly service to customers and third parties.
• Working closely with colleagues across the wider Valuation team.
• Contributing towards team targets and service objectives.

This is a fast-paced environment where organisation, attention to detail and excellent customer service are essential.

What We're Looking For

• Has previous customer service or office-based experience.
• Is confident speaking with customers and third parties over the telephone.
• Remains calm and professional when managing competing priorities.