Customer Service Assistant

OurCoop; Stanford in the Vale; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Benefits dieser Stelle

Employee Discounts

Annual Leave

Health & Wellbeing Programmes

Training & Accredited Development

Family Leave

Zusammenfassung

OurCoop is looking for a Customer Service Assistant to help customers, operate tills, and keep shelves stocked. The role may include evenings and weekends to meet store needs.

You will focus on delivering an excellent customer experience, maintaining a welcoming store atmosphere, and supporting colleagues during busy times. Training and development opportunities are provided along with employee discounts and generous leave.

Qualifikationen

• Customer-focused with strong interpersonal skills.
• Ability to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during busy times.

Aufgaben

• Provide a fast and friendly checkout experience.
• Replenish stock and ensure store presentation.
• Go the extra mile to deliver a fantastic store experience.
• Maintain a welcoming and tidy store environment.

Kenntnisse

Customer focus

Communication

Teamwork

Resilience

Jobbeschreibung

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!