Customer Service Assistant

Tenpin; Stafford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free bowling for family and friends

Discounts (Tenpin Treats)

Health care cash back (Medicash)

Life assurance

Employee assistance programme

Reward schemes

Job summary

Tenpin in the United Kingdom seeks a Customer Service Assistant to deliver an outstanding guest experience across reception, events, and food and drinks. You’ll work across Laser Arena, Escape Rooms, karaoke rooms and children’s parties, keeping the centre welcoming and running smoothly.

We value confidence, energy and a positive attitude, with full flexibility including evenings and weekends. Join a fun team that treats bowling as part of entertainment.

Qualifications

• Confident, energetic and with a positive attitude.
• Fully flexible, including evenings and weekends.
• Comfortable interacting with customers and delivering great service.

Responsibilities

• Manage reception bookings and answer enquiries.
• Host events, serve food and drinks, and keep the centre clean.
• Work across Laser Arena, Escape Rooms, karaoke rooms and children’s parties.

Skills

Customer service

Communication

Flexible schedule

Teamwork

Job description

Come join our fantastic team.

We love to entertain! It’s in ourDNA!... and it’s not just about bowling. We have lots more to offer from EscapeRooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and PoolTables. We also have fully licensed bars including cocktails, and of course ourfabulous food menu.

We have something fun for all thefamily to do, regardless of age. Our centres are fantastic places to visit, andeven better places to work in. Why not come and help us entertain?

We are looking for people whowant to work in a fun environment. You need confidence, energy and a positiveattitude. The rest we can teach you!!

Good news — you can join the funfrom age 16! We welcome applications from anyone aged 16 and over who hasfinished full-time compulsory education. As we’re a licensed premises,colleagues under 18 will work within the duties and hours permitted for theirage, with some duties, such as serving alcohol, reserved for colleagues aged 18and over.

The Role

As a Customer Service Assistant,you'll provide an excellent customer experience by managing reception bookings,answering enquiries, identifying sales opportunities, hosting events, servingfood and drinks, and keeping the centre clean, welcoming and running smoothly.

You’ll work across variousdepartments, from running the Laser Arena and hosting Escape Room experiencesto managing karaoke rooms, and hosting children’s parties. Every day will bringsomething new, keeping the fun flowing!

You should be efficient,proactive, friendly, and confident in customer interactions, with exceptionalservice as your priority.

Skills You Need

• Determined, enthusiastic, andable to work in a fast-paced environment
• Excellent customer service,communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, includingevenings and weekends
• Approachable, helpful, organisedand a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats – Retailerdiscounts and Best Doctors
• Free Bowling for family andfriends
• Free Food
• Enhanced Maternity, Paternity,Adoption leave
• Medicash Health Care Cash BackScheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annualsalary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development?Tenpin is the place to start. We value great people and offer opportunities foradvancement, with many of our managers having started as Team Members.