Customer Service Assistant

Tenpin; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adop

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in Edinburgh is seeking a Customer Service Assistant to deliver an outstanding guest experience. You will manage reception bookings, respond to enquiries, and help host events across Laser Arena, Escape Rooms, karaoke, and more, while ensuring a clean, welcoming centre.

The role requires energy, confidence, and a positive attitude; you will be part of a lively team in a licensed family-friendly venue.

Qualifications

• Fast-paced work environment experience.
• Strong customer service and communication skills.
• Fully flexible, including evenings and weekends.
• Able to work well in a team and pay attention to detail.

Responsibilities

• Manage reception bookings and answer enquiries.
• Host events and serve food and drinks while keeping the centre clean.
• Work across departments (Laser Arena, Escape Room, karaoke) to keep operations smooth.

Skills

Fast-paced work

Customer service

Flexible hours

Team player

Job description

Come join our fantastic team.

We love to entertain! It’s in ourDNA!... and it’s not just about bowling. We have lots more to offer from EscapeRooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and PoolTables. We also have fully licensed bars including cocktails, and of course ourfabulous food menu.

We have something fun for all thefamily to do, regardless of age. Our centres are fantastic places to visit, andeven better places to work in. Why not come and help us entertain?

We are looking for people whowant to work in a fun environment. You need confidence, energy and a positiveattitude. The rest we can teach you!!

Good news — you can join the funfrom age 16! We welcome applications from anyone aged 16 and over who hasfinished full-time compulsory education. As we’re a licensed premises,colleagues under 18 will work within the duties and hours permitted for theirage, with some duties, such as serving alcohol, reserved for colleagues aged 18and over.

The Role

As a Customer Service Assistant,you'll provide an excellent customer experience by managing reception bookings,answering enquiries, identifying sales opportunities, hosting events, servingfood and drinks, and keeping the centre clean, welcoming and running smoothly.

You’ll work across variousdepartments, from running the Laser Arena and hosting Escape Room experiencesto managing karaoke rooms, and hosting children’s parties. Every day will bringsomething new, keeping the fun flowing!

You should be efficient,proactive, friendly, and confident in customer interactions, with exceptionalservice as your priority.

Skills You Need

• Determined, enthusiastic, andable to work in a fast-paced environment
• Excellent customer service,communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, includingevenings and weekends
• Approachable, helpful, organisedand a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats – Retailerdiscounts and Best Doctors
• Free Bowling for family andfriends
• Free Food
• Enhanced Maternity, Paternity,Adoption leave
• Medicash Health Care Cash BackScheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annualsalary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development?Tenpin is the place to start. We value great people and offer opportunities foradvancement, with many of our managers having started as Team Members.