Customer Service Assistant

Wickes; South Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gain share bonus

Pension contributions

Up to 35 days annual leave

Staff discount

Job summary

Wickes is looking for colleagues to join our store team, focusing on delivering an outstanding customer experience. You’ll get full training, support and opportunities to develop your career, with a rewards package including a gain share, pension contributions and generous annual leave.

The successful candidate must be willing to undertake Forklift Truck (FLT) training to obtain an FLT licence, enabling them to support the wider store operation.

Qualifications

• Experience in a similar role is preferred.
• Willing to undertake Forklift Truck training to obtain an FLT licence.

Responsibilities

• Assist customers with a high level of service.
• Keep the store welcoming, well-stocked and ready to serve customers.

Skills

Customer service

Communication

Teamwork

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The successful candidate must be willing to undertake Forklift Truck (FLT) training to obtain an FLT licence, enabling them to support the wider store operation. Full training will be provided, and a willingness to learn new skills and take on additional responsibilities is essential.

As part of the team, you'll play a key role in delivering excellent customer service and ensuring the store remains welcoming, well‑stocked and ready to serve our customers every day.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.


• Up to £300 per month gain share bonus


• Up to 10% employer pension contribution


• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.

Salary Dependent on Age