Customer Service Assistant

Serco Limited; Scotland; On-site; GBP 27,000; Full time

Job summary

An exciting opportunity has arisen for a Customer Service Assistant based in Aberdeen with NorthLink Ferries. The role involves making reservations and ensuring a great experience for each passenger whilst working within a supportive team. The successful candidate will enjoy flexible hours and be committed to providing excellent customer service in a vibrant working environment.

Benefits

Competitive salary with annual reviews

Contributory pension scheme up to 6%

25 days annual leave plus bank holidays

Employee Assistance Programme

Discounts on Mobile Phone, Cinema, Leisure

Qualifications

• Good organizational skills and ability to communicate well.
• Commitment to delivering excellent customer service.
• Can-do attitude and initiative in personal development.

Responsibilities

• Making customer reservations by telephone, email, and in-person.
• Assisting with check-in and boarding of passengers.
• Providing high-quality service to customers.

Skills

Communication

Organizational skills

Team player

Customer service

Job description

Customer Service Assistant

NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP

Permanent, Full Time, 35 hours per week

£26,928 per annum plus benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Aberdeen. Working in our busy Aberdeen Terminal, you'll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme,Simply Health Plans,Annual Leave Purchase Scheme, free flu vaccinesand more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.