Customer Service Assistant

Evaro; Norwich; On-site; GBP 26,000; Full time

Job summary

Evaro, a cutting-edge healthcare start-up, is seeking a Clinical Assistant to join their dynamic team. In this role, you will be integral to enhancing customer service and maintaining patient relations as they innovate healthcare solutions. You will utilize tools like Zoho Desk to manage queries and inquiries effectively, benefiting from a salary of £25,350 per annum and opportunities for professional growth.

Benefits

Pension scheme

Flexible working options

Opportunities for professional development and growth

A modern office based just outside of Norwich

Regular team building and events

Qualifications

• Respond to patient queries using Zoho Desk.
• Handle incoming and outgoing calls via Zoho Desk and CRM.
• Be proficient with the Microsoft Office Suite.

Responsibilities

• Ensure timely responses to all raised queries.
• Deliver quick responses to patients via live chat service.
• Assist in maintaining excellent patient relations throughout customer experience.

Skills

Customer Service

Communication

Proficiency in Microsoft Office

Time Management

Job description

Our mission?

To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.

Our journey

Evaro was founded in 2018 by Dr Thuria Wenbar, and Dr Oskar Wenbar after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.

Our values:

Put Patients First | We exist to improve patients' lives.

Teamwork Makes It Work | We believe in collaboration.

Level Up | Continuous learning is core to our success.

Embrace Innovation | We lead with cutting-edge digital health technologies.

Join us as an Clinical Assistant to help us on our journey to providing quick and easy access to digital healthcare. You will play a critical role and be instrumental in the Customer Service team, and help maintain excellent patient relations throughout customer experience as we scale.

You will report directly to Bradley Rope and be part of a team of 15 people.

As a Clinical Assistant at Evaro, you will:

• Respond to patient and customer queries using Zoho Desk.
• Ensure that raised queries are responded to in a timely manner.
• Handle both inbound and outbound phone correspondence via Zoho Desk and CRM.
• Deliver quick responses to patients via our live chat service.
• Be proficient using the Microsoft Office Suite.
• Use/learn to use AI and LLMs to help facilitate your workload.
  
  

What You Can Expect

• Work in a fast-growing start-up redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward-thinking team.
• Take on high-impact projects that directly shape the future of digital healthcare.
• Embrace innovation in a company centred on technology-driven solutions.
• Gain the medical training relevant to the customer experience via the Counter Assistant course.
  
  

Perks

• A salary of £25,350 per annum
• Pension scheme
• Flexible working options
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events
  
  

Our hiring process:

• Initial conversation with Jonathon from HR
• A short skills assessment using TestGorilla
• Interview with Hiring Manager
• Onsite taster session to connect with the team and experience the company culture.
• Offer
  
  

To learn more about us:

Evaro Website | Evaro LinkedIn page | Evaro Careers